Hotel I-64 Richmond

This hotel has cockroaches, I stayed for all of fifteen minutes. Waiting on full refund for the room!

It is good for its price with is pretty low but don’t have high expectations. The staff were useless and the hotel in old and could use some cleaning.

I didn't like anything about this hotel. It had no room phone, refrigerator,or microwave.Didn't offer breakfast..coffee or anything in the AM. I had to go all the way downstairs if I wanted to warm anything up. On top of that I had to pay tourist fee....NEVER in my life have I had to do that and I've stayed at wayyyyy nicer hotels and I wasn't a tourist. There was no ice machine and the tv stations was blurry so there was no enjoying any show on tv. On top of that there were no washclothes in the bathroom upon arrival. The fan didn't work on the AC and that only had one speed which was high. And on top of that it was non- smoking but the hallway spelled horrible like stale clothes or something. I definitely will not be staying at this hotel again the future. At check-in I was ignored while the manager talked to an employee about their schedule and wasn't even acknowledge...so I had to wait almost 20 min just to get a key since I had already paid through my reservation and only needed to sign the check-in form and get my key. The pictures on the web were COMPLETELY FALSE. I never seen a hotel with a flat screen in the lobby but old out dated TV'S in the rooms. The staff was friendly but the hotel itself was subpar.

Waited almost 30 minutes to check in due desk person multitasking. The building was hot. The room was dirty, bed sheets, pillowcases, and comforter were dirty. Cable/TV did not work, room phone did not work. The bathroom shower was dirty, there were no washcloths in the bathroom, coffee pot was filthy, no iron in the room. Room was not presentable, patches everywhere. Mirrored a construction zone. No ice or vending machines. Checkout was time consuming as well due to room inspections for deposit return, but im not sure what they inspected because the room condition couldnt have gotten any worse than it was when we arrived. Would never stay there again.

Disappointment in hotel & your service when I called to say it was not a pleasant hotel your staff was not helpful they charged me extra for my dog .. not expected, Place was font clean the front desk help was wonderful I was too tired to look for another place, I do not recommend this place had 3 names also..

the place is filled with bed bugs and the staff knows this to be true yet are argument prone, and denial organized. DO NOT SEND ANOTHER PERSON TO THIS PLACE

I was able to tolerate it, because it was for 1 night. I could not do multiple nights in this hotel.

It was a nice comfortable stay just the staff kind of had an attitude.

The workers were rude and they took forever to check me in. The room looks like it hasn't been updated since the 90s. Still has a box tv. The decor was old and AC didn't work well. It smells and the bed frame was not on right. The hotel workers weren't friendly and didn't seem like they wanted my business.

Staff was great, hallway carpet is old and smells like mildew but price was great for a short stay, quiet so you can sleep great! Close to restaurants and right off the highway. Customer service was great and room was pretty decent for the price!!

They also have to charge 3 dollars cash per day extra of the rental room!!!

From the unkempt parking lot to rude, slovenly staff to the ridiculous, fraudulent, and unexpected extra fees and "deposits," to filthy guest rooms....this place needs to be shut down and investigated immediately.

After paying for the hotel online via Expedia app, the hotel demands an additional 3 dollars cash "tourism" fee and 50 dollar deposit, payable in cash or card. They tell you if there is even the slightest evidence of smoking in the room, they have right to keep your deposit AND charge up to $250 fine on your card. My husband is a smoker, so this caused a huge fight because it was pouring rain and he did not want to go outdoors. The elevators were old and slow. Bathroom and TV outdated. Entire establishment felt old and rundown. No coffee. Shortage of toiletpaper. Terrible experience.

The lady at the front was training a new employee, she was very rude. There was hidden fees, $3.00 which was non-refundable and $50 deposit!!! After we already paid everything online!!! We also had to sign an agreement that they were not responsible for our car that was parked at the hotel!!! The next morning someone had to check the room before we could get our $50 back..and refused to check it infront of us...then she came back to say there is makeup and the towel and she shouldve charged us for that!!! I would not recommended anyone to this place!!! The building suggest it used to be a really beautiful hotel that got closed down and these people rented a part of it and is pretty much trying something.

The room was fine but the hotel condition needed work. IE: broken elevator, pealing wallpaper. The Sign outside was not lit so hard to find the place.

Dear Expedia, I had the pleasure of booking a hotel on your site over the weekend. There were some red flags along the way that I should have headed to but it was a last minute thing, so I booked the hotel while going out to the door. The first red flag was the hotel is listed on your site under THREE different names It is listed on your site as the Speco Hotel Richmond, Hotel I-64 Richmond, and the Akaza Hotel Richmond. The second red flag was when I finally arrived after a long drive and there were a group of people having the issue with the front desk about something the hotel advertised but was not able to provide. I had to wait several minutes to get checked in after the police came to try to resolve the situation. An officer indicated that it was the fourth time that they had been called to the property that day, but the front desk clarified that it was due to different situations. No Daily housekeeping as advertised and nothing worked Finally on my day of departure I was supposed to get back my $50.00 deposit that Insured that I did not smoke in the room. Before I could be checked out they had to check the room, which I was a little turned off about, but I was finally leaving. This is when it gets good. I was informed that because of a dirty towel, yes a dirty shower towel worth less than $1.00, they wanted to withhold $10.00 of my deposit. Seriously. If I am not mistaken if a used towels and wash cloths get dirty and should be replaced on a da

No fridge or clean coffee maker no microwave in room. When I requested to have one at the front desk I was told there were none available unbelievable. I also request to switch rooms to have the microwave and fridge and was told none available again. A coffee pot was found in the bathroom on the counter with dirty mold disgusting I took pictures and took it down to the front desk and give it to the manager to be trashed. I was very unhappy with my stay there. Hope to hear from a Manager to compensate me for my stay there or to explain the situation. Thanks again Cicely.

It was extremely Hot in the room and the phone didn't work to call reception, I usually don't complain but in the morning when I expressed how Hot it was, the lady said they don't turn on the air conditioner cause it cost too much money to keep the building cool.

It was not a good stay, the room had not been cleaned, there was a chip under the air conditioner. The air conditioner barely worked, it was so hot in the room. There was an empty underware package in the closet. It was horrible

No too shabby at all, especially for the price!