Wingate by Wyndham Richmond Short Pump

The room and the property itself was comfortable and nice. I was there for work and the Wifi was not working for me at all, laptop or phone and I was there for 10 days. I was told that people have trouble getting on their WIfi with laptops (not like I travel with a desktop). This was extremely inconvenient and literally had to live at Starbucks, the library and McDonalds to work for extended hours. In addition they had elevator issues, one is permanently out of order the other overheated and had to be shut down, which meant a 5 floor climb to my room with no air conditioning in the stairwell. They also had an unfortunate huge flood in the lobby due to workmen busting a water pipe. It didn't seem to affect the water supply though, just bad luck for them. All in all a good place to stay, great location. I wouldn't stay again unless they get a better Wifi provider. that was the killer.

Great amenities

Wifi didn't really work: it would take minutes to connect from our phones, and once connected, the signal kept dropping. The elevator was broken, and the front desk staff didn't seem to care that we had to take the stairs twice to reach the 5th floor. We stayed for 3 nights, but our room wasn't cleaned until the 2nd night, even though we expressly asked for it to be cleaned. I won't come back, as this was an overall disappointing experience.

I need a sewing kit and Logan's behold she had one waiting for me at the front desk. I don't normally stay so far in to Short Pump but I will consider this location again. For the price, it delivered majorly.

Horrible. Their systems was down and they would not check us in!! It was late and I have leukemia, and had a doctor's appointment first thing the next morning. I explained all this, but they would not give us a room. Finally, after a long time trying to get to talk to Hotels.com, they convinced the manager to give us a room. It took a long time, I was tired and ill, and it was late. What a fiasco!

Location Book into a room that was under construction. With big hole drilled threw concrete ceiling and 14 inch hole cut in Wall exposed insulation. Sheetrock and concrete dust all over tables and floor. Insulation on bedspread. Request a deferent room. Was informed none available. Came in next evening from work. House keeping replaced towels made bed. But never cleaned up anything or vacuumed construction debris on floor. Booked threw 3rd party so it was a 3 night stay none refundable. So I stayed in the itchy room. Because I'm traveling for work on a budget. Emails and several calls to contact general manager with no answer. Poorly management and hardly could find staff at front desk. No one at desk at 6 am to check me out. Had to call several times to get checked out. Place has lacked maintenance for awhile. Only one elevator working. The one that was working was very sketchy like making you want to take stairs. Very poor house keeping threw out the hotel. Hardly anybody ever at front desk to assist you with anything.

The facilities and staff were amazing! We felt well taken care of during our stay!

The room was horrible, constrcution was happening in the building. The room, construction was going on and They really should not have rented the room for the evening.

Breakfast was okay but I slso liked the fact that you could help yourself to free regular and Decaff Coffee all day long. The cleanest of the hotel was very good. My room was cleaned daily, which is brilliant compared to some hotel chai s. Although the hotel's decor could do with a little referb, including the gym & pool area's, it was clean and priced very reasonable. Gym and pool area need modernised. Ground floor Lift area needed modernising.

The stay was just ok. The bathroom was dirty and there was a huge hole in the wall by the window. You could actually see the light into the next room. That was a bit uncomfortable so we placed a cup in the hole before bed. I think they might be putting a mini split in that room and that’s why the holes were there but nevertheless it was off putting. Pool was kinda gross The breakfast was actually really good.

Clean rooms and great staff

This hotel was needing a lot of upgrades. Ice machines broken, people were getting stuck in the elevators, the “free amenities “ they said they were all out of. The little store was empty. The tv was not working and the bed was HORRIBLE, the carpets were frayed… I mean I don’t need fancy but this was not ok. Livable for two days but not worth the money.

Sink was backing up, unfinished interior work like wiring and trim. Air conditioning was either hot or cold.

Passable

Passable

Clean and in the perfect area My work computer would not connect to wifi

Exceptional

Nice

Very poor

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