DoubleTree by Hilton Sacramento

Several time at the restaurant the server never came or wanted to take order Waited long periods

Perfect area

The building was not working with functional air conditioning throughout the room HD with poorly circulating. Ask the staff to come look at it. They did not the situation very disappointed in Doubletree and Hotels.com. Call to talk about some type of refund and was denied. I think I’m leaving this site.

Nice place to stay clean close to everything well guarded

The room was clean, quiet and relaxing. The only restaurant/cafe is expensive and the coffee bar is only open a short time in the morning I'm guessing, I never saw it open. The bar has a very limited, expensive food menu. There is no continental breakfast, room service, or airport shuttle. Also lacking information in the rooms about the hotel amenities or check out information. Being able to buy a muffin instead of paying over $ 20.00 for breakfast would be a welcome option. The only eatery outside of the hotel is a Canes chicken. The stay was over-all pleasant, eating was my biggest hassle.

The room was what we expected.

Good place to stay, room service was fast and food was hot.

Staff was rude during check in, we went to different hotel all together

Hotel was clean. The negative issue was the parking lot was being worked on a staff member still gave me parking directions as to where to park same area where parking lot was having work done room very far from front door.

AC didn’t work but the engineer came and fixed it promptly. Pool has no shade and when I asked for umbrellas, I was told only if needed. It was 103 degrees and no shade so that shouldn’t have been a question.

Superb

I liked the coffee shop and staff at front desk and in the restaurant. Very freindly.

Superb

as we walked into the lobby to check in there was a lot of people walking around , it felt like a casino. This place looked like a large apartment complex, there were people hanging out in the parking lot smoking weed. They also have an event center, the music was loud and people going in and out of this event. We got a room on first floor, because my mom is disabled, it was quiet a walk to get to any room this is how big these place is. Despite all of the above of the were rooms were clean, once we got in the room you we could not hear all the noise.

They claimed (after an hour wait to check in) that Hotels.com did not reserve the room despite showing them a printout of the details including payment.

Clean, well-kept rooms and hallways. Restaurant and coffee shop convenient. Appreciated that there was no extra charge for pets. There was a heavy perfumey smell in the rooms and lobby area. Parking charge seemed unnecessary given there is no security and the parking lot is wide open.

Excellent hotel.

If you need a cool room to sleep in, find another hotel. I was there with a huge group of over 50 people and every single person I asked said their room was uncomfortably hot, but some came to my room and said it was way worse than theirs. The room was humid and at least 80 degrees when we walked in. I immediately set the thermostat to 60 when we arrived, yet I don't think it got any cooler than 78 all night. When I went to the desk to talk to someone, he said he'd send someone to look at it, but when we came back to our room later, their "fix" was to put a desktop fan on the nightstand with just enough air moving force to maybe push a ball of lint across a table. Other than that, it was a really well-run property.

Staff is extremely rude from before you even check in and throughout your entire stay. We asked at booking to be placed by the pool and in conjoining rooms .They said they wouldn’t be able to tell us until check-in if the rooms would be conjoining or not. They ended up putting us on the farthest side of the property - away from the pool. Nightmare when your staying with special needs children under 5. No microwaves in the room , only in the lobby - and let’s remember we are on the complete opposite side of the property. A couple things weren’t available in the room the housekeeping forgot to put, and when we called they said we had to come to the lobby for everything so lots of walking back and forth with the kiddos . on top of that Our hot water didn’t work. Something about valves being installed backwards. Housekeeping came extremely early at 7 AM, we asked if they can come back later because we did need a few things but were still sleeping.they never returned. Even when you leave the pool you have to go all the way around through a different door back into the building. Office staff just ignores you when you’re trying to get in while you figure that out for yourself. I booked doubletree because of experiences at different locations but this place is run by DMV personalities if you know what I mean. Even the barista staff. It was so surreal I almost thought they had to be trained to act that way. Will not be staying here again.

Exceptional