Candlewood Suites San Antonio Airport by IHG

Upon my arrival in San Antonio from Washington D.C., I encountered an unexpected issue with my hotel reservation. Despite having confirmed my booking several weeks prior, I was informed that a room was not available. I was advised to contact the booking agent for a refund and seek alternative accommodation. Following my expression of concern, the hotel staff located a room that required preparation. I waited in the lobby for approximately four hours while the room was being readied, finally gaining access around 2:40 AM. Upon entering the room, I discovered the dishwasher was operating, which continued until approximately 4:00 AM, impacting my ability to rest before the 11:00 AM checkout time. This experience highlights a need for improved organizational processes within the establishment.

I told the guy in the front desk

Great central location

The staff was excellent. My first room had roaches running around. I was placed in another room that was better, but I still did not feel comfortable the rest of my stay. I was offered a credit to use in the hotel store for my inconvenience. Overall , the stay was just o.k.

Third world owned/ employees- third class hospitality.

I will never stay here again. There were no towels in the room. The room smelled like mildew. The sheets had a brown stain on them. The lady at the front desk was nice and that was the only good thing.

the grounds were nice.

Love the 24hr front desk for late check in, and love the 24hr fitness center. Rooms were pleasantly stocked with a few dishes and paper goods essentials. Very clean and safe!

Awesome experience! Will likely book again!

Our stay was great!

The property was quiet and very well maintained and managed. Amenities available was great. No complaints

Portions, and the pay is donation based.

Staff was friendly, informative and professional. Room was comfortable and clean.

Nice hotel

Rooms doesn't get clraned daily. They gave me a hard time to get clean towels.

The evening staff was very nice. The first room I was given was either still in use or never cleaned that day but they found another room for me quickly.

N/A

Great parking. Front desk was excellent

The staff was friendly

Great location & staff Corporate needs to invest in a refresh for the entire property. The staff keep it immaculate for the overall age/tiredness of the hotel.