Courtyard by Marriott San Antonio SeaWorld - Westover Hills

Our air didn’t work well the first night then on the second day it went out while we were away. Got back to the hotel at 11:00pm and asked for help, they came up and “fixed” the air just for it to stop working again almost immediately. They said they would switch our rooms and they had forgotten about us for about 30min. When we got to the other room it was great until it started raining and there was a leak it the ceiling. The pool is great though.

Exceptional

Everything was great—a good rest. Everything was fine.

Amazing place there are many restaurants just around the corner. I would definitely say here again

Beautiful outdoor pool No continental breakfast

We liked that it had a pool. We did not like that parking is not free, the pullout bed was terrible and I had to go buy an additional mattress for us to sleep there, we ended up not even staying the last day because it was so uncomfortable and had a 5am flight with two kids who needed a comfortable place to sleep. It feels like we wasted nearly $750 to stay in a dirty, uncomfortable room. No microwave, mini, mini fridge, the ac only worked 3/4 of the time and the pool was murky. The staff said parking would be “taken care of” and it was not. We were charged $47 upon checkout. I called same day to explain the worker had said it would be taken care of. They said they would have someone call back in thirty minutes and that didn’t happen. I called again the second day and the person insisted I was not told that and it’s all over the parking lot that parking is not free. I was told it would be taken care of upon arrival, hence the inquiry and follow up.

Everything was going great until it was shower time the water pressure was non existent. That’s a major issue! Getting back from the heat or even the pool you expect to come back and have a nice relaxing shower but the water pressure had other ideas. Never have I ever had such a low water pressure in any of the cheap hotels I’ve ever stayed at but to have it in the courtyard by Marriot is wild! I hope this issue is resolved for other guest.

Exceptional

Location Beds were uncomfortable, Ants in the room, staff were not friendly, the worst experience ever

Very good

This place was excellent for a 3 star hotel, I would even go ahead and rate it 3.99. Great place for family with kids who just want to get away and enjoy a pool food and drinks. Definitely be my first choice next visit, if on a budget.

Very good

Exceptional

All Nothing

check in was fast, room was very clean and cozy, great location. Close to Sea World, and the pool was very nice. Excellent stay.

Location Pool and room cleaning

Exceptional

The Courtyard by Marriott San Antonio SeaWorld is literally a 6 minute drive to SeaWorld, this is great when you are done for the day and just want to get back to the hotel. The pool was absolutely disgusting. There was stuff floating in it (clumps of hair, paper, rocks, bugs). I’ve never seen a hotel pool with blue/while chlorine floaters. I was worried about my children once I realized how nasty the water was.

The location was nice. We were in a good location for Sea World. Not very clean in the room we stayed in. Had to call for them to come up and tidy up some areas.

The bed is not kid friendly. It has steel on edges. My baby got injured when he hit the bed.