DoubleTree by Hilton San Antonio Downtown

Great location to explore downtown

Get a different Hotel. This place was a huge mess. If I could go back I would have chosen a better place.

First starting off a room was close to $200 per day. And that did not include parking, or include our pets. Both of which had an additional fee per day. We were in room 306, on our way to that room from the lobby we entered into one of the two elevators they have. Both elevators need severe maintenance. They both shimmy and shake probably because the tracks are misaligned. They also are missing their pic polycarbonate between the lighting and the cabin. What this means is when you look up while standing in the elevator, you get to see the years of dust that has accumulate. The room was clean however Unfortunately the bathroom door was stuck on the carpet and refused to close unless you use a crow bar. Once in the bathroom the sink didn’t drain and when taking a shower the tub would fill up and refused to drain as well. Next we move onto the parking that was in abundance, at a rate of $30 per day for my vehicle. Somehow, the management had decided that the nearly $200 a day was not enough. Our pets incurred an additional fee of $75, and $50 per pet deposit. All things considered I would not stay at this hotel again under any circumstance. The candlewood would’ve been better suited

The room was to expensive plus they charge me $30 a day for parking and I have to pay for breakfast $20 per person…..

Loved this hotel, will return there on my next visit.

The front staff was very nice and very informative

Room muggy, bugs in room, parking overpriced,

Checked in late breakfast not included. You do get a discount for it. Front desk were nice but not very helpful

DO NOT stay here! I'm shocked that Hilton allows this under the DoubleTree name. It is dirty, smells musty, I had NO hot water and the water was spitting and producing brown color. I have no idea how this property was showing an excellent 8.8 rating. I left to stay elsewhere and will be disputing my charge.

Didn’t love paying $35 to park/day. Shower water pressure was not great. Overall fine & fair for the price I would say. Thank you staff. :)

Great stay

I like how clean it was and how friendly the staff was. I didn't like that it was far from the convention center, but above that.... Great Stay!

Staff was helpful BUT the bed and pillows were way to firm for comfort.

The fact that the parking was not free. The room had a sock that didn't belong to us from someone else staying before us and a water bug was in the room that my husband killed. No microwave in the room was also a negative. But one positive was the delicious warm cookies you had available at anytime for the guey

Air conditioner is very cold. Very clean

having to pay for parking and not being notified beforehand also no complimentary breakfast

Was no Microwave in the actual hotel room like a standard room would have&they charged $30 a night for parking which we’ve never had to do anywhere else it’s just automatically included especially if you’re charging that much a night&bfast is $20/person

Location, restaurant, bar, nice clean pool No handicap parking available Rooms are not updated,old furniture, and decor, the bathroom tub had a large rust stain no handicap bar to hold on to to get in /out No luggage carrier available had to ask for help from staff The Charge for Parking for disabled veteran should be complimentary The Charge for water in room to make coffee Lots of Ants on lounging chairs pool area

We did call the front desk and they quickly took care of it for us and provided us with free breakfast cards. This hotel does not offer free breakfast which was something we didn’t find out until after booking the room. They also charge $30 a night for parking. Coming back to the room on the first night we could not find parking! It was completely full and we had to park in a striped spot. We woke up early and moved our vehicle but $30 for parking and then not having a spot was frustrating. Also, I had already prepaid for a free breakfast when I booked the room but the front desk failed to give us our breakfast vouchers so when they offered free breakfast as a “apology” for the dirty underwear, I was confused. The staff was nice and accommodating. Staying somewhere for $288 for 2 nights, $60 for both nights and then $80 for food, (if I wouldn’t have found the underwear) seemed a bit pricey! We have had great experiences in the past this just wasn’t one of them.

The parking lot had standing water so when you get out of car you step into water. Plus you get charged $30.00 for parking. And no free breakfast its $20.00. Not stay there again!