Hilton Palacio Del Rio

Location location location. This was a short walk to everything we wanted to do 5-8 min walk. Everyone was so nice from the check in to the cleaning staff to the valets. The only thing that that was a problem was the elevators. Every time the elevators opened they were full and we had to cram in. When we went to check out at 10 am Sunday we waited 30 min for an elevator then finally carried our bags down 7 flights of stairs. So either get up and out early or pack light but we would still stay here again. We loved it.

in room dining was slow, not hot & served with plasticware & disposable dishes—not my idea of a nice hotel!

I loved that it was right on the river walk The elevators took way too long

They took advantage because we had no receipt to prove it.

N/A; room too cold

The staff went above and beyond to make us feel welcome. Everyone was friendly, helpful, and attentive. The hotel itself is beautiful and in a fantastic location. I would definitely stay here again. The only issue was the noise from the street-facing room at night. Earplugs were provided, which was a nice touch, but I didn't discover them until the next day—oops!

Hotel a little bit old, needs some renovation.

Very good

Awesome time

Cristina, the concierge was very helpful in setting up our Hilton honors. So friendly. Nothing that I recall

Will always stay here when in town.

Room was ok, balcony ok. Refrigeration is out of order. So our food spoiled. Ice machine needs cleaning and needs filter. Particles can be seen on ice. Dirty water may be but yellow particles are really gross.

Best place to stay on the riverwalk. The hotel is in the middle of the riverwalk and easy access to restaurants. The riverwalk boat tour is a 2 min walk. The breakfast buffet is amazing. Staff makes an omelette your way, endless bacon & sausage, fruit, and the view of the riverwalk if you eat outside. An absolute amazing place to stay and the only place I will stay when visiting San Antonio

Everything was centrally located. Riverwalk was beautiful

The hotel staff were so nice. Downside is that for the price, the furniture was a bit shabby and the pipes clanged and rattled in the walls when we showered. The restaurant downstairs was pricy for breakfast and while it looked good, the food was only mediocre.

Love location, restaurants have great food, staff friendly. Beds are a bit hard for my liking.

Staff was so helpful and friendly. Hotel is in perfect location on the Riverwalk

Exceptional

Everything was wonderful. Thanks for the earplugs

location and room was excellent