InTown Suites Extended Stay San Antonio Airport

Yea they have a Bad case iof the BED BUGS San Pedro location San Antonio Texas

The property was clean and overall as expected, however check-in was delayed due to the payment system being down I was forced to go withdraw cash to pay for my room and for some reason, even though I was told my room would be cleaned on Monday no one ever knocked or came in the room to clean it. Overall, not a big issue because I generally kept it clean, but I could see where it would be an issue for some people.

Room and property was exceptionally clean. Only concern was presence of roaches.

It was ok I wish they had a pool

Dirty and insect in the kitchen

The hotel was infested with roaches. I deep cleaned the room and housekeeping couldn't even provide me a new blanket and new linens. I presented the issue to the general manager, corporate, your organization, and the health department. I want a refund.

Closed on the weekend very inconvenient

The property was dirty and there were multiple people camped outside their door smoking on the balconies and side walk. The rooms were small. There were no amenities except the laundry room. The check-in process was vigorous and frustrating.

Expect to buy your own toilet paper, toiletries, towels, cups, plates, pots, etc. you have to sign stating you aware upon checkin but no notice about this when booking. I get the cups/plates but just one roll of toilet paper, no matter how long you stay, is disappointing. The heater spits out charcoal at you and will ruin your white sheets. The TV in rooms are awkwardly positioned so you’ll have to turn your head to see. The water shut off randomly 3 times when I needed it most & likely cut off other times I didn’t notice. Front desk will help you, but not willingly and they’ll remind you to read the notice you get upon checking in. Which covers them for the lack of amenities. If you don’t sign you can’t stay, and risk losing the your money if you cancel. I thought this was standard until I stayed in the Austin Uptown Suites. Much better experience and service. Overall they lack amenities/hospitality, but if you get a discounted rate, take it. Better than nothing if you’re spending weeks here and can afford/bring your own amenities.

My check in was at 3pm. My room wasn’t ready- no refrigerator and hadn’t been cleaned. I couldn’t check in until around 5pm! The carpet was wet and stained. The room was dirty.

As most of you already know at this property you pay for 1 week at a time. The staff is friendly the service is wonderful. There is a state of the art laundry room. Location is convenient to both downtown and San Antonio Airport and InTown suites has the best Hotel Wi-Fi in San Antonio. Whenever you turn the TV on all of the channels and programs gently scroll across the screen in big letters. Air conditioning is top notch. WOW!

Bathroom door was messed up but other than that i was ok

Great stay great staff

The hotel does not have enclosed hallways they are open. I experienced several mosquitoe bites and opted wearing jeans, leggings, or pants whenever I spent time in my room, especially at night.

The property was clean on the outside but the room was infested with roaches! The sheets were not changed and had hair on the pillow cases. Stained sheets and hair in the sheets as well. This place is not at the airport either. Lot further from the airport

It was ok but not great either people walking around at night like homeless and also saw a prostitute that just kept staring at us

It was great friendly staff clean rooms

It was in a good locatiion and near stores i visit.

Arriving after office hours was no problem. Onsite management was available 24/7. Location was great, I used VIA the local bus company from the airport to InTown Suites, and all week long for $12.00. The room was comfortable, never used the air conditioning. Groceries, Walgreens, and restaurants were all within walking distance. Enjoyed my stay: visited the Alamo, 4 missions, San Fernando Cathedral, Witte Museum and enjoyed time along the Riverwalk. Early checkout was no problem. Very early taxi to the airport was $10.55. Great location.

Courteous helpful cleanliness safe friendly. I love being on the property