JW Marriott San Antonio Hill Country Resort & Spa

The Front desk employee was slow, seemed confused and in general very inefficient. The room was avergae at best and the view was lackluster. The grounds and pool area were okay.

Golf course had a great layout but the upkeep was worse than a municipal course. Weeds everywhere, poorly maintained fairways and tee boxes. Wouldn’t ever play it again. Paid 380 per player wouldn’t play it for more than 75

Excelente lugar muy amplio y limpio los restaurantes muy buena comida aunque caros pero todo valió la pena

Very good

Good

There was a bat in our room . A bit scary and totally unexpected.

First of all, we were not made aware that the majority of the resort was under construction and that between 9:00 am and 5:00 pm, there would be nonstop construction which meant jackhammers vibrating the entire resort. I understand that remodeling is required as I’m a contractor myself but a warning would have been appropriate under the circumstances. And maybe the fact that our flights were delayed and we didn’t arrive until 4:00 am didn’t help with the waking up to jackhammers at 9:00 am. And an afternoon nap was out of the question… Secondly, there’s no free WiFi in the rooms unless you sign up for their program and book directly through their site. We booked our trip through Expedia so we had to pay for WiFi. Motel 6 has free WiFi… Another issue is the fact that there’s no snacks after the gift store closes. My family wanted some snacks (chips and candy) at 9:15 pm, but was told we were out of luck. And the drink machine on our floor was out of drinks. Most disappointing part was the $140 t-bone that I ordered at 18 Oaks. Worst one I’ve ever eaten. Ordered it medium and it was well done with zero flavor and 69% fat, didn’t even look like at-bone. We did enjoy the pool area and the breakfast buffet. Room was clean, bed was comfy. All staff was friendly and helpful. However, I would not stay again, but would get the day pass for the pool area.

The food I thing you be working on it because is not good for the price

I have been a visitor to the JW since 2014. While it’s great and I mean fantastic place to be with young children, I have noticed over the years that the property has become increasingly overcrowded. You pay a lot for the amenities and I understand that; the property itself is beautiful and that costs money to maintain however, there are just way too many people. So if you don’t mind feeling like you are at an amusement park this is a perfect place to stay with your family.

Exceptional

ABSOLUTELY AMAZING!

Exceptional

Bathroom needs detail cleaning off molds. Food was good. Just not used to paying for nightly parking… been to several resort where parking was free

In the past, only the cabana area required an upgrade, which seemed fair and reasonable. This time, however, it appeared that nearly a third of the standard loungers in the common pool area were also reserved for upgraded guests. Considering that room rates have already increased significantly, I found this change disappointing. One of the attractions of staying at a resort of this caliber is having access to its amenities without feeling that more and more areas are being restricted behind additional fees. I have always enjoyed staying at this property and hope management will reconsider this policy, as it negatively impacts the overall guest experience.

Hotel was very well maintained and staff was friendly and helpful. Kids loved the water park the most.

We enjoyed all in this hotel .

Unfortunately, we will not return.

Exceptional

Exceptional

Overall the stay at this resort was amazing. Food was excellent and customer service was great.