Residence Inn by Marriott San Antonio North/Stone Oak

My review is not just for the hotel but for hotels.com. Hotels. com cancelled my booking and when I got there I didn't have a room. The staff was wonderful enough to help us and offer 2 rooms instead of the 1 I booked. The hotel staffed made it a better stay but hotels.com tried to ruin it. As of 6/19/26 I have not heard back from hotels.com as to getting my money back because I was charged twice.

This place was trash, nasty, rundown, and down right ugly. I really want my money back ASAP

1st asked for a 2 bedroom suite; that is what I booked when I arrived they had to split us; glad my party was old enough; 2nd billed for a pet fee; my animal is a service dog; still waiting for that credit to adjust. 3rd the pool needs a deep cleaning and the hot tub would not work. Gym floor was wet; the free breakfast needs a new chef or pre-cooked vendor needs to be changed. I hope they go under renovation soon for the price and the property is not worth it. Sorry to the staff ; I know yall are doing the best you can .

Superb

We enjoyed our stay!

Hotel is aging, has seen a lot of use, housekeeping not so good, breakfast good, even numbered rooms are quieter as they don't face the noisy Costco loading dock with its early morning truck deliveries.

Great stay.

It is on the older side, could use some refreshing . and the breakfast was really lacking both mornings I was there

Location was great, it was quiet, staff was very friendly It is on the older side, could use some refreshing . and the breakfast was really lacking both mornings I was there

Good

My tv didn’t work the air didn’t work and no cold water

Exceptional

As a Marriott loyalist, this property fell short of the brand’s standards I’ve come to expect. The rooms and common areas are in need of a thorough deep clean and significant updates. Unfortunately, I won’t be returning, and I’d hesitate to recommend this location to fellow travelers.

It was in a good location for our needs. The staff were good, pleasant, and helpful. The room was very dated old unclean the bed’s uncomfortable. No pressure in the shower and no hot water only warm.The first room we had was filthy, asked for a different room that night. They didn’t have one, However got one in the morning. This was ok

Room was very clean

I

Exceptional

This has been a great hotel to stay at. My doctor's office is around the corner. You have at least 3 restaurants within walking distance. You also have Walmart and Costco nearby. Just didn't like that whomever was staying at the 4th floor above us kept on stepping hard since 5am. Also the water pressure was low this time around.

Pleasant

Love the property u can cook also has a fridge microwave love it