Thompson San Antonio - Riverwalk, by Hyatt

Great property

The staff at the front desk were very kind, patient, and welcoming, which I truly appreciated. Unfortunately, the room was just okay and had an unpleasant smell during my stay. The overall design and atmosphere of the hotel were a bit disappointing and didn’t meet my expectations. I’ve stayed at the Thompson in Houston before, and while every property is different, this location didn’t deliver the same experience. Considering the price point, I expected more value and a more polished overall stay.

Beautiful property, loved the rooftop pool

Look, the property was “fine.” But if it’s advertised as a 5 star property and charging significantly higher rates than the competing properties (which are more conveniently located on the riverwalk) then this is clearly a disappointment. There were numerous maintenance and staff issues, the room was very small and sparsely decorated. It was ok…but terrible value. I will not be back.

Thanks for the upgraded room! 🙏

ALL The pillows smelled bad like a sweaty head. Cover duvet had a hole in it

Everything, location on the quiet side of the riverwalk, super modern building, great main lobby, great rooms. Nice pool and gym and excellent staff The restaurant upstairs is not very suited to breakfast, they missed to have espresso coffee for instance available one morning

Everything was amazing

Great hotel on a nice spot on the Riverwalk.

Food was average.

The bed height and comfort.

The property was beautiful but my check in was lacking a lot of information; breakfast times, location, available amenities were not explained to me but the staff was nice and professional. The property was beautiful and my room was a great location. The items in the room such as shower steamers being a charge per use was very disappointing for such a distinguished brand as Hyatt! Overall the room was nice & very clean! 10th floor had a decent view, breakfast with a view was nice; too windy for outdoor eating though.

Great hotel! Front desk Kevin was very efficient and attentive.

Everything about this place was amazing!

Very clean and wonderful staff. I felt there was too much “for sale” in the room. I’m not use to that, if it’s not complementary don’t put it in there. I felt I was in a drug store. To me it took away from my relaxation, just have a list of things you can purchase, if wanted, it would make the hotel a little more upscale.

It is overpriced

Hotel is nice and clean with very polite staff. The parking valet was expensive. $50 per night! The hotel is far from downtown and tourist areas.

we were very disappointed in the grab and go breakfast offerings through Moon’s daughter. We ordered a bacon and egg taco…the unseasoned eggs and greasy bacon were served on pita bread. The container it was served in was full of grease. There was some unknown food item that looked like tofu. In San Antonio, you can’t call something a breakfast taco and serve what we got. Gross

The Thompson was excellent all around. The staff was especially helpful and the valet service was a huge plus given the lack of available parking in the area. Highly recommended.

The staff was great!