Extended Stay America Suites San Diego Mission Valley Stadium

I reserved a two double beds room and when I checked in, the manager changed it to a single bed room without even notify me and not willing to have any accommodations or discount. This is so unacceptable.

People around property wondering Dirty sheets Paid over 200 for 1 night

Breakfast was advertised but there was just coffee. Staff claimed there were muffins but I never saw any muffins. I think to save money, they don’t supply the rooms with anything. No dishes, silverware, shampoo etc. you have to ask. They apologized for not having a full suite of dishes to provide, I guess they don’t want to drive the 400 yards to Walmart to keep there supplies stocked. Staff is never at front desk. They put sign out indicating they are helping some other guest but they are really just in a back room. All the public spaces and parking lot smelled like mj

Not many amenities. Staff who were there were good, but they need more help. Myself and 3 other guests waited 20 minutes for someone at the front desk.

The room had roaches and when I brought it up to the staff they told me the person who could help me would be in the next day when I went to the front desk the next day the young lady at the front was confused and proceeded to tell me that the manager was on vacation and nothing could be done until he was back , they said an investigation would need to be done I have videos of live and dead roaches in the room

It's just like home

N/A When I arrived, I was informed by the lady at the front desk that there were no rooms available, despite booking the room days before and having a confirmation number. The lady blamed booking.com saying....the site over books and relies on cancelllations. Rarher than help find availability at a different ESA, the lady simply said to call booking.com and cancel the reservation. Worst service ever by Extended Stay America and booking.com!

Kept having issues with our lock and had to change rooms. We were locked out of our room for almost 45 minutes after coming back from dinner. While staff was trying to figure out how to unlock it one of our kids ended up falling asleep in the hallway. Yes, we were invited to wait in the lobby.However we are a family of 5 and there was only 2 small chairs to sit in. We were given NO COMPENSATION for the inconvenience. Our dog was also locked in that room during this whole ordeal. Laundry room was riddled with may flies and some where even coming out of the dryers. Trash rooms look like they're never emptied. Grab and go breakfast was just mediocre coffee and prepackaged snacks. Despite notices of the property being smoke free the hallways REEKED of smoke (not kid friendly or asthma friendly). If you are military waiting to get into housing and you have small children DO NOT book here.

The property was not clean. The rooms felt dirty, dirty floors, dirty doors and bathroom. The wall ways smelt like weed and the parking lot didn’t feel safe. The only nice part of the stay was the receptionist, she was delightful.

The location was close to an event. But when I walked in the lobby it had a stitch of old smoke. We asked to used the restroom while waiting to check in. Front desk said no public restroom. We were guest at this point. The location was close to an event. But when I walked in the lobby it had a stitch of old smoke. We asked to used the restroom while waiting to check in. Front desk said no public restroom. We were guest at this point. The room had no toiletries. The tub had a ring of old dirt and the faucet was leaky with timescale that had not been cleaned. We booked a room with a kitchenette. But nothing was included. Found something said to call front desk to have utensils delivered. That was not the case. She said that she would put together what she could find and to come down in 20 min. They allow pets and the dog barked for an hour. Trash and dirty linen were always in the lobby and the elevators had water on the floor 2 days of our stay.

The beds were comfortable and the AC was not too loud. Convenient location near the freeway and shipping. Staff was friendly and helpful. Fridge worked very well. The shower did not work very well. There was almost no water pressure. It did get hot but not much water came out. Would be convenient to have a shower head you can take off to use. Some of the outlets were loose. Our coffee pot leaked when used. Room was supposed to have ice trays but didn't.

It was dirty. The sink in my room was broken water sprayed everywhere

Location A lot of homeless people Room was dirty No shampoo Staff was lazy

Staff was very friendly however there was a man roaming outside the building who also got inside the lobby somehow that seemed homeless

The staff was great but despite my room being a no smoking room, it reeked of cigarette smoke.

Security on the premises. Very hard to find location, poor directions, no Signage, Front Desk unable to direct. Late Check In to find Ccckaroaches in Bathroom. Unable to take bath for two days. No Maintenance to kill or spray bugs TV had wrong Remote unable to operate. Front Desk called, but Maintenance showed up hour later to exchange TV Remote Asked to change Room After 3 hours it was 9pm. Told Room bot Available until after 3pm Next Day Check out. Called at 4pm and was moved to Dirty Room had poop splashed all over Refrigeratot. Bedside Lamps on both side not working. Window behind TV was left open and struggled to close for Ground Floor Security. No Restaurant, Vending Machines did not work took $4, Dollars without Dispensing any Products, no On Site Refunds so Requied Customers to Contact Vending Machjine Company a big pain in tha ass for Refund. Room smelled strong Bug Spray so had recently been de-bugged. Had to inhale Chemical Order and Toxic Fumes. Refrigerator did not keep Food and Beverages cold. Over-all Facility was a bug infested dump and Staff had no remedies and onlu appo;ogized nicely. Check out person Suzanna, took down my Complaints to show to Manager, said he would contact me to discuss ways to solve problems. No one called or offere any form of Discount or Complimentary Service for such bad experience.

Nothing It was dirty and the hallways stink and the room did too.

Staff was respectful.

good location i called earlier in the day to make sure i would be able to check in after midnight because we were arriving late, person on the phone said if i hadn’t paid yet i would have to rebook but i had already paid and tried explaining this but they didn’t listen to me and hung up the phone very rude. when i arrived staff was not attentive, i waited at front desk to check in for 15 minutes. i had to call the front desk and wait listening to the phone ring while their TV blasted in the employee room ignoring the phone ringing. when the employee finally appeared to check me in, he kept asking if i had already booked and paid, i paid through booking and received my receipt prior to showing up at the property. then he couldn’t enter my address correctly and the entire process took about another 10 minutes this was now going on 25 minutes of just trying to check into my room. when we finally got to our room the TV remote was glued shut and would not turn on the TV the beds were clean but uncomfortable. we went to bed annoyed and thinking maybe it was just a bad night…when we woke up we went to open the curtains and they were broken we couldn’t move them past a certain point a only a sliver of the way from how they should have opened. you could hear everything and feel footsteps above us and full conversations in the hallway and lobby. overall we had a very mediocre experience and was one of the worst hotel experiences we’ve had. would not recommend i wish i just slept in my car instead of the hotel

No complain ?