Inn on Folsom

When i arrive to hotels not room available.

Allowed me to book a room there on Hotels.com only to tell me later that there was no room available. Caused me great stress and inconvenience. And from what I could tell, the place is a dump anyway.

Awful

Didn't know bathrooms were shared. Light isn't work. No towels. Overall dirty feel to it front desk guy never there. Went to get towels. Yelled hello several times. No one came out

Walls were thin and I could hear conversations in the rooms adjacent.

Unclean room. Cigarette burns on sheets, cigarettes on floor. But it is not in a terrible area.

Cover the exposed staples on the head board Air conditioning

As soon as you step in the inn, a high carpeted stairs that stained, dirty filth and smelly. The room, same carpet are filthy, room is smelly and curtains are not maintained. No towels. Light fixtures are missing.

By far the worst stay I have ever had. Missing amenities, broken lights, broken sink. The list goes on.

Not what expected or advertised. Good for a night stay, nothing else beyond that.

Won’t find a more reliable spot anywhere in town.

No towels in room for the shared showers. I think you have to get them from front desk or bring your own. There’s a nightclub below which was VERY loud and could feel the floor vibrating for hours. But I knew this. No hotel security deposit collected at check-in. But apparently they do take cash or card for the deposit when it’s more than 2 people to a room.

Customer service is excellent

Bad

We always enjoy our stay at the Inn on Folsom, it's centrally located to all the eateries ans bars, and close to somw of the events, great neighborhood.

I'm suspecting this place used to be a boarding house at one time. One shared bathroom for the whole floor. Three shared showers. There was paint chipping around the vanity mirror in room. All the bedding, while clean, had some sort of stain on it. The night club next door is noisy until 2am most nights. The ventilation system has some sort of mold issue as I contacted a chest cold that would clear up when i left for the day. In the last day, at around 6am, somebody went around and sprayed a fire extinguisher on both floors causing the fire alarms to go off and alert the fire department. Don't stay here.

Great location (the reason why I booked here) but the property is run down and dirty. The first room they put me in hadn’t been cleaned yet and smelled like an all night party just ended (sex and weed) One toilet per floor and three individual shower rooms (at least on the second floor) super awkward and inconvenient.

This is a boarding house with long term tenants who have mental health issues, drug problems and the like. It is not suitable for holiday accommodation. I am shocked that Expedia lists it on their site. Surely they have a duty of care to their customers. Given that this property is in SF it wouldn’t be hard for Expedia to inspect the site. I am now rethinking use of this site after this experience. People screaming at each other throughout the night. A tennant locked in the only share toilet for hours on end, the smell of dog poo and the stench of pot throughout the property were just a few of the highlights. Shame on you Expedia.

Went to San Francisco for Dore Alley. Hotel was only a couple of blocks away.

The Inn at Folsom sits on top F8 nightclub. The music and talking is so loud that we could not stay to sleep. Bathrooms are not in the rooms. They are down the hall. We checked out 30 minutes after arrival. They refused to refund our money.