Sonesta ES Suites San Jose Airport

Toilet in one of the master baths was really noisy, may need a new gasket. But otherwise no complaints, would definitely stay again.

The only thing remotely decent about this hotel is the free Breakfast. Everything else was terrible. There was trash on the floor, dripping toilet, water pooling on the floor by the shower, the curtains don’t shut completely, rats in the bushes, and there wasn’t even a telephone to call the front desk. Later, they put in the telephone, but it didn’t work. One guest told us at breakfast that a rat felt from the ceiling from the sitting area in her room. Horrible experience! Will not stay there ever again! Wish we could have our money back.

Overall pleased with comfort and cleanliness of the interior of our suite. However, there seemed to be a plumbing issue with pipes under our bedroom as there was a wet patch of carpet that wouldn’t go away we had to lay towels over it so as not to get slippery wet feet on the tile. Only there overnight, so it was r a big deal.. but had we stayed longer it would be an issue. The exterior of the property is in need of landscaping maintenance. Some trash and weeds and lots of dry grass. The breakfast was out of most food by 8:30 when we came in to eat. So disappointed that the 7-9 window to eat, wasn’t really true. It’s first come first served, and too bad if there’s no more food.

We stayed here after a FIFA World Cup game and the suite was clean, quiet and well laid-out for two couples/small families to share. It was a 15 minute walk to the Karina blue VTA station which was convenient to get to Levi’s Stadium, and a 6 minute Uber to SJC. Would recommend!

Yuo

Clean and convenient for a place to sleep. However, we were awakened at 9am to the loudest fire alarm I’ve heard in my life. We ran out thinking there was a fire! A employee came and opened our door wide open and walked away. Turns out they were testing the alarm system and the alarm went off for another 15 minutes. No warning, no heads up, just a rude wake up call.

I always come to town from Nevada due to all my family being here in the Bay Area! This hotel has literally been the best one I have stayed at. Next month will be my 5th stay!

Room was great - spacious and clean! The pool wasn’t open for the second year in a row we’ve stayed there so that was a bit of a bummer for the kids. Breakfast is adequate, enough to get you out and on your way!

A decent place to stay if traveling solo. The room was clean and comfortable. The grounds were so-so. The pool was closed for 'renovations." The area was kind of sketchy; I didn't feel really comfortable after dark outside. Breakfast was VERY basic with no extras of any kind, and frankly, fell well short of what is offered in the Hiltons and Marriotts that give free breakfast with rooms.

Clean room

The room was very nice and clean. Loved the bathroom. The staff was very nice and the breakfast in the morning was very good. Thank you!!

Bad: they gave me a room next to a long term tenant and they were super sketchy. The female smoked outside our room and threw her cigarette butts all over the doorway. My room smelled like cigarettes and bad life decisions lol . They had a big dog who they let poop all over the grass in the front and they didn’t pick it up. It was soooo gross. Make sure you aren’t next to them. (Bldg11) The curtain power to open/close blinds didn’t work neither did the stovetop. I called the office and they sent someone over to pick up the poop, that was good but I had to ask twice & crash out on them. Their TV didn’t work for the last 2 days I was there. It wasn’t them tho it was the provider and we all know that struggle. Good: the layout of the room is awesome, very spacious. The grounds are clean, the pool is being worked on, the area is great very convenient. The staff is very helpful! I felt bad for them having to deal with the crap. I def will be staying here again. I never made it to the breakfast I don’t eat early but wished I had.

the sink in bathrrom could of used a cabinet. Hard to spread out toiletries and no place to place the had towel. There is plenty of room to do that

Rats outside and cockroaches inside the room especially if on the ground floor.

The night manager was amazing. He got us exactly what we needed and went beyond! Everything was all good

Great for the price-and loved having 2 separate bedrooms.

It was clean and quiet. I did not like that there are no elevators. We were on the 3rd floor and to have to walk up and down the stairs with small children and luggage was a little rough.

The staff was very helpful and sincere. The room was nice and clean.

Hot water was almost non existent in my room. Room was clean, a little dated. breakfast was nothing fancy. if you use the washer and drier you need to make an appointment with the front desk.

Staff not professional