Extended Stay America Suites Chicago Woodfield Mall

I will never stay in this hotel in future.

The front desk is very nice and communicative and work very well on issues. I am planning to come back and use the service again.:)

Management was amazing and quick to resolve issues

-Dirty wash cloth hanging on shower curtain rod when we checked in -Food wrapper in bathroom -Staff did not take garbage that we left by door while we were staying there which was 3 nights.

We left early because of the roaches in our room. I went to speak with the staff & I was told that “they don’t have roaches” so I recorded the roaches on & behind the stove; I showed them the footage & they apologized. I asked was I gonna be compensated for leaving early & they said no. I asked if they had another room cleaner than the one I was in & they said no. So we had to pack up & find someone else to go!

Very good

Staff is always excellent

Is not clean. Water flushing from the toilet. And they tell me we don't have more room. Just clean and you stay there

The Good: The room was big enough and the bathrooms were moderately clean. Kitchen area was clean and seemed well maintained. Bed was comfortable. The location is close to many restaurants and only about 15 mins from the train station (Metra). Plenty of desk space and comfortable chairs. The Bad: There were condom wrappers and articles of clothing under the bed. The A/C worked good, but was loud kicking on and off. I could also hear music on Friday and Saturday night, all night. Seemed to be coming from the parking lot and other room/s on our floor. You could easily hear the conversations in the next room when you turn the TV off. TV was older and small. Ultimately, I have traveled a lot and been in much worse locations. For the price and convenience, I would stay here again. I doubt I would bring my family though.

I asked to see the room before I purchased and room was outdated, smelled of cigarettes, and the linens were stained with hair all on them. Decided just to leave and book a different hotel. This hotel is run down.

All was Fine!

Hotel was dirty. Didn't have an iron. When asked for one, they have me another that didn't work. The door key didn't work. Had to get it programmed 3 times. Saw two roaches. Hallway floors are filthy. However, it's in a nice area.

the rooms are excellent they're very clean that very neat everything is is very comfortable here the only thing they don't give is breakfast but the rest is good

Everything was going reasonably well until I spotted a cockroach crawling on the sink next to the refrigerator. I felt anxious and uncomfortable throughout my entire four-night five day stay.

Expect to come here and spend zero time in the room but to sleep and shower. The hotel has weird smells and water marked floors in certain areas. The AC in my room didn't work, after talking to the front desk they sent nobody to look at it. One evening I came back to the hotel, got off the elevator for my floor and found a Hispanic man passed out in the middle of the floor. I wouldn't stay again with the abundance of hotels around the same area. The only great thing about this hotel is it's location.

Thank you

My entire stay was fine, until a few hours before checkout a staff member tried to come into my room. I don’t know what happened nor did I make a big deal about it, but luckily I had the door latch on. Otherwise everything was great.

Close to where I needed to be, nice staff, and the room was very nice. The stairway in the back smelt like dog pee where the carpet was.

Bed wasn’t made, dirty sheets balled up on the bed. She gave a new room. Bed made however the bedside table was peppered with stickiness, there was a strange wrapper on the made bed, the floor was clearly not mopped or even swept. I pulled back the blanket and sheet and it was clearly that the sheets had not been changed, just the bed made. There was a wet spot on the blankets as well. I went back to the desk to hopefully get a clean room and no one was there. I waited and looked around for at least 15 minutes before using the phone in the entrance. No one came to answer the phone, mind you it was 2am… I let it ring and could hear it at the desk for 20min. Also the key swipe didn’t work and I was locked out. I left and had to walk to another hotel.

Check in staff was kind and let us check in about a hour early. The first thing we noticed about our room upon entering was a very strong smell of marijuana. Our room was not prepared for extended stay at all. There were absolutely no dishes, silverware, cups, glasses, pots or pans to be able to utilize the kitchen area. This is supposed to be the advantage of staying in hotels like this, to cook your own meals and save on eating out. Our room didn’t even have the microwave, just a dirty shelf where the microwave should have been. The room was also missing a remote to the TV. One of our room keys needed to be re-magnetized multiple times during our two day stay. We decided to leave without staying the second night in this place. While the staff was friendly, I would not stay in this hotel again.