Tru By Hilton Scottsdale Salt River

Clean and cool rooms to escape the Summer heat. All good.

Tried relaxing in the lobby in the evening. Group of teenagers running around the whole lobby chasing one another with pool cues and being loud and obnoxious. Cold coffee out of the machine. Beds were not very comfortable, woke up sore the next morning. Little entertainment options on television. Small pool, wanted to swim but it seems as though a group of people were allowed to turn the pool into a backyard party with loud Spanish music blasting and kids running around everywhere. Breakfast was underwhelming, took 30 plus minutes for the pancake machine to start working. Soggy eggs and chicken sausage and burnt coffee. Certainly not relaxing or enjoyable, my 3 star is generous. I won’t be staying here again and will not recommend to family, friend or business colleagues.

Room was not clean, elevator was dirty, elevator button in 4th floor was broken, breakfast was crowded and not well organized.

I do not have complaints about the staff or facility, but before you go to THIS hotel “Tru” OR “Home 2 Suites” at the same address, both are “by Hilton” and both are sharing the same building in an “L” shape. One check in station for both. What difference does that make? You may get a room (accidentally) from the wrong side. The staff is great, the system is confusing…POOR STAFF. Nothing wrong with either room but Home 2 suites may be more high end rooms. If you go and know you got a room you didn’t reserve, you may be on the wrong side? It is a Hilton issue. Housekeeping was excellent and staff was great at helping get issue straight. Tell the front desk which company you rented a room from. TRU is the blue sign to follow. Home 2 Suites is the orange sign to follow. (We were early due to a medical stay and staff was accommodating.) Mistakes happen but this is a heads up. Excellent hotels otherwise.

hotel was excellent and convenient to our needs during our short visit to Phoenix area. amenities and staffs were expected as being part of hilton. brand. room, beddings, water pressure, soundproofing, pool and gym were 2 thumbs up. unfortunately, wasn’t impressed during breakfast, waffle maker not working and the oats was the driest i’ve encountered during our stay.

Exceptional

Exceptional

The rooms were small and Spartan. Breakfast needed some change ups periodically to keep it inviting (ie: omelets vs scrambled eggs every day).

Very friendly and clean Nothing I loved everything

A/C fan ran non stop. When the cold air kicked on, it sounded like an airplane.

Superb

The staff was wonderful! Very helpful,friendly and patient. Check in was fast and easy,the breakfast was tasty with lots of options. Parking was close Wifi a little slow

just amazing

Exceptional

Property was very clean, clean beds, showers. Pool and hot tub included as well. Work out room, games and a pool table. Nice clean open dining/relaxing area. Our room has a fridge, bench, extra hooks for clothes, storage, and a nice controllable AC. Free breakfast was a plus as well! Came with eggs, bacon, sausage, meats, omelets, sandwiches, automatic pancake maker, waffles, cereal, toppings, yogurt machine, juice machine, different breads with an automatic toaster, fruits, etc. Really enjoyed the stay, felt safe with my toddler. 10 stars!

It was ok. Had to ask for towels on my first night.

Very good

Exceptional

Exceptional

Any requests were met with a smile and if I needed help, they assisted in helping me get required prescriptions filled from a pharmacy close to hotel.