Bavarian Inn

I expected a rough but genuine attempt at a Bavarian style getaway for our wedding anniversary, but was impressed to find it very much exceeded expectations. Our waiter for dinner(Robert) was amazing and made sure everything was absolutely perfect. We will definitely be returning!

Fantastic place! Great room super comfy bed. Quiet. The door knob to the balcony was loose and falling off. And the water control to the bathtub/shower didn’t work. Couldn’t turn the water on or off because it was so loose. Tightened it myself to make it barely work for the night. Other wise excellent stay. Front staff was very receptive of hearing the issue upon checkout. Will stay again

Room was very warm and comfortable. Dinner in the Inn was outstanding. Service, atmosphere and food was excellent !

We have stayed here many times. The reservation Made on Expedia was not in the Bavarian Inn system when we checked in! Strange as I phoned them 4 times regarding this res that I made back in October. I wanted to be sure we had a top floor, river view corner room. We were able to get this room as it turned out. The room did not have heat in the large bathroom-tiled and Was very, very cold. There is a wall unit In the bathroom but when maintenance came to look at it they said that ‘this room’s unit does not work’. They knew it and kept the room in use. There is no night light in that large bathroom which meant keeping the light on and the door closed. So it was extremely cold in the morning until we were up and could then keep the door open for the room unit to heat it up....The TV is inside an outdated armoire positioned at the foot of the bed. It swallowed the sound and could not be seen from the sitting area Set up a good 10 feet away. Little things that should be addressed and fixed For a room charge of $298 per night including taxes. The Rathskeller restaurant is very nice and the food very good. The staff there is excellent.

A beautiful place at Christmas. Dinner was a wonderful experience. Service was 5 star always. Will be back again.

Great weekend get away only issue was we made dinner reservations for Saturday initially asking for 7 pm and was told that 7:30 was better so we changed our time. We got there a little before 7:30 and was told it would be an additional half hour which we weren’t thrilled with but said ok. When that time was up the waiter came up and said it would be even longer and that the reservation should have not been taken in the first place. So 3 hrs later we ended up trying to find a place to have a nice dinner.

I always love staying at this hotel. Such kind people and a special experience

Wonderful stay and the renovations are stupendous!

It was an okay place. Staff was friendly. Dinner staff was understaffed

It's a charming, historic and well-located property between the banks of the Potomac River and Shepherd University. It is just a few blocks away from the charming main street. It is also very convenient to Antietam National Battlefield, just 8 minutes away. The hotel itself strikes me as a solid 3 star - plenty of room and comfortable beds, but the furniture was very dated, even noticeably worn. The restaurants were satisfactory, but won't be competing for a Michelin Star anytime soon (the Ratskeller bar is charming). WiFi wasn't very good - slow and hard to access at time on the property (and throughout the community of Shepherdstown). Stay here if you must, but you're likely to find better value elsewhere - struck me as a little expensive.

Wifi dropped out often in room - frustrating Staff could not have been nicer

Excellent dining and gorgeous views of the Potomac River.

The room viewed online for the one I booked was not the same room. This room was on the lowest floor of the Chimere (I think that’s how you spell it). There was no elevator or even key card entry point for the building. Anyone can walk up and be at your door. The hallway for the room was musty and smelled like mildew. When I entered the room the smell hit me again but stronger. The wall paper was coming off the walls at points. There were cobwebs in some corners and on most of the lights. The walls were scratched and had multiple holes in them. The baseboards in the bathroom were falling down. I called the first night to ask for a new room but the woman very shortly said it was full. I asked to speak to a manager and she said there would be one the following morning. When I went in the morning I was told she wouldn’t be in until Monday, which did not help since I was checking out Sunday. Overall the restaurant and pool were nice but everything else was just gross. I’ve never spend this much money on a “luxury” hotel with such dirty and outdated rooms.

It's a tragedy that this unique property is presently under such dismal management. We chose a luxury balcony Riverview suite. Rate was $240 per night. It was a hot September day, 2nd floor room had a beautiful view but the balcony railing separated from the building and wobbly! Scary! The room was nice but had a BRICK TOP style mattress and cooled by awas TINY, ANCIENT unit that was too small for that size room to start with, but worse yet was reduced to about 30 % efficiency around 2am. We had a high of 93 degrees that day and let me tell you we roasted like rotisserie chickens the rest of the night. I reported both issues to the front desk and asked for late check out of 1nor 2 pm because of the inconvenience and poor rest and was immediately told NO! I calmly asked why and was told the the entire place was booked for the next day and when I checked on this I determined this was a blatant lie. I was later begrudgingly granted a 1:30pm checkout by General Manager who never even came to speak to me in person though she was on property. I ket other guests with major maintenance and customer service complaints from the previous day too! I am a freenlance travel writer for over 20 years and have never experienced such hideous customer care. They are in the hospitality business and haven't the faintest clue what the definition of hospitality is. Their motto seems to be "just pay your money and get out". Consider yourself warned.

Very unique property with a wonderful infinity pool and restaurant. The rooms were spacious and comfortable, but just a bit shabby with a need for a slight facelift. Overall, this place was worth the visit and stay.

Best place to go was actually the Charlestown casino. Ha!

I appreciated that the desk phone was picked up promptly, I liked that staf was cheerful, professional and helpful.

As always the Infinity pool and staff were great. The Presidential suite was nice but layer of dust on TV stand made me feel like room wasn’t as clean as it should be. Dinner at the Rathskeller was below average. Crab cakes were burnt and service below average

Friendly welcoming staff, nice room with a balcony overlooking the river. Loved the infinity pool. Would definately stay there again

I could not have been more pleased or impressed by the quality of the team with which I interacted. They were more than accommodating and remarkably flexible in a way that is not common among other similar resorts. And I can't say enough about the exquisite views, excellent food, and magnificent proprietary beer. Two big thumbs up!