Sleep Inn Spartanburg Southwest

The place you're getting, you get what you paid for. The room is OKAY at best. The room itself wasn't the cleanest. There were hairs embedded in the comforter, which was gross. The panels of the base boards and grout on the floor was gross. The bed creaked when you got on it, like you were flattening an aluminum foil tin tray you're going to make the turkey dinner in. The freezer box was frozen over, and people had left food inside of it, so it was not actually checked. The microwave inside of it was also gross, needed a wipedown. Staff just sat at the front desk on their phone, and the next day a lady was having a full on conversation in Spanish on her airpod when checking out, which was really rude.

The first room we were

Upon arrival the front desk staff barely spoke English. We stayed for 3 nights, and every single day, we left the motel and when we returned and waited for the elevator and went to the third floor and walked down the hall to our room, our room key didn't work. This was very inconvenient. We have never had this happen in the past at Choice Hotels. We never had our garbage emptied or any room service, of any type during our entire stay. Never came to our room, offered clean towels, nothing. When we asked the front desk staff for plastic forks, as we had purchased some fruit for our room, they acted like it was an imposition. Also, 6 of the electrical outlets did not work. The refrigerator was off when we arrived, and had defrosted, so there was water laying in the freezer part, this was due to the electrical outlet not working. Also, couldn't operate the coffee pot, as the electrical outlet didn't work, sent maintenance, he brought a new machine and discovered the outlets didn't work, so solution was to move the pot over the sink to use it. Are you kidding me? We will not stay here again. I would give them an overall rating of between 2 to 3 stars.

The property is older and run down. Bathroom was very poor, shower was not that cleanse and caulking was rusty looking. Trying to check inn the desk clerk was more concerned with talking to someone on the phone about his car getting repaired. I would not recommend anyone staying there and certainly would not stay the.

I stayed for 4 days 5/20-5/24. Upon arrival, my sheets were dirty, as well as the countertops, windows and shower floor. I asked for a new room and was unable to switch due to being “overbooked”. The ice machine on the 2nd floor did not work so I had to keep doing to the lobby for ice. EVERY SINGLE DAY my key card would stop working and I would have to go downstairs to reactivate it (and no it was no where near my phone to deactivate itself). The continental breakfast was not so continental..half cooked sausages and stale muffins. No complimentary waters in the rooms, although it is nice to have a mini fridge in the room. The mattress was very uncomfortable. I can feel every spring in my back and the frame of the bed in hallow and very noisy. I had to get an extra comforter just to add some extra comfort. Overall not a bad sleep for maybe a night or two but I wouldn’t do anything longer than that!

It was a peaceful stay. A housekeeper helped me understand how to get more towels.

We were charged an extra 90 dollars. Customer service is terrible and not friendly at all

Everything it was worst place I have ever stayed

Sheets had spots on them. Had to ask for clean sheets 3 times

The staff overnight was less than helpful and the day time staff was more worried about eating then checking us out. The hotel was run down, the carpet in our room was stained as well as the sheets

The staff was polite, helpful and friendly, he tried to help us by changing our room several times, one room we walked in and there was a roach crawling across the bed, the next room we tried the was a bed bug on the bed, sheets didn’t look clean and the window was broken and open, the third room was ok just a dead roach on the wall and the smell of drugs throughout the hallway smh!! By this time I was done and me and my family went to stay with other family for the night

Everything was dated and showed wear.

Needed maintenance

Ok room, mold on and in the shower, I could not close the curtain all the way the first day breakfast was OK there was cold eggs and warm sausage not hot sausage the second day. The only choice we had for breakfast was cereal, milk, yogurt, different types of bread and juice. The coffee machine did not work. The staff working on Sunday was not very polite.

The entire hotel had a strong smell of marijuana, which made the environment uncomfortable. When I tried to check in, their system was down and they asked me to go get cash instead, which felt unprofessional and inconvenient. The parking situation was also concerning. The lot was crowded with people hanging around, smoking and drinking throughout the night. I did not feel comfortable leaving my car and had to check on it multiple times until around 4 am. Overall, I would not stay here again and would not recommend this property to others.

This property is not smoke free, super run down, the staff was extremely unhelpful, lock was broken, no mattress cover and mattress was yellow. The cigarette smell gave us all headaches. Super humid in the room.

It was fine. Rough checkin, but good stay.

Room was pretty well cleaned and tho hotel showed its age, bathroom has been remodeled. But still a good value for the price Thank you

Remote battery was dead. Room was not cleaned by House keeping. Room was cleaned with products I brought from home. No access to hotel Wi-Fi

Appeared clean at first glance but quickly realized it wasnt as clean as i thought. The staff was pretty friendly. The key cards kept not working so they would have to redo them. The lobby and parking lot was clean. It wasnt thw worst but i wont choose them again unfortunately. Also i was able to book 2 adults and 2 children to a 2 bed room and then when i arrived they informed me they only accept a MAXIMUM of 2 people per room, this makes this place not a family friendly hotel.