Quality Suites Springdale West I-49

Exceptional

There was a constant beeping sound in the lobby that fortunately we could not hear in our room. We also could not hear the loud and constant rumbling sound that came from the property next door. The room smelled of old cigarette smoke. The bed side lamps had no light bulbs in them and everything on the night stand was unplugged. None of the 3 ice makers in the building were working. The shower curtain was literally hanging on by a thread. The hair dryer did not work because the plug casing was cracked, that could have been an electrocution or fire risk. Makes me wonder if the lamps were also unplugged because they were potentially faulty. We paid over the max. price for this room ($175, while $150 was listed on the room door) because of an event in town (one we were not even in town for) that limited the number of available rooms. The excessive cost made the terrible accommodations even more of a frustration. Do not stay here!

People in parking lot playing chess for weed and buzz balls. Horrible!

Bad

Coffee and breakfast was good!

Very poor

Very good

The staff were very nice Definitely needs an update, the rooms are wore down and things like the smoke detector were broken off the wall. And the room phone wasn't even hooked up

Definitely needs an update, the rooms are wore down and things like the smoke detector were broken off the wall. And the room phone wasn't even hooked up

We were originally in a room that was not a suite and had a full size bed instead of a queen. They were able to move us to another room for the second night. The showers in both rooms had low pressure. There was no drain plug in the sink. The staff was polite and accommodating. The bed was comfortable. Location is close to everything you need. Nice to be between Fayetteville and Rogers.

Pleasant

Poor lighting in the room. Third floor ice and vending machines broke.

Location was great. Breakfast was good. The size of the room was good. Staff was great, very friendly. Sticky stain on carpet. Asked for someone to clean it and nobody came. Broken ice machine on our floor. One morning there was no hot water. But, it was fixed later that day. The hotel needs to be updated. The carpet was nasty. You had to press the up button on the elevator to go down and one of the lights by the bed didn't work. But, overall the hotel was clean.

The staff was extremely kind and helpful. The hot tub has been turned off for 4 years and was unavailable. Also the indoor pool was not available on our day of arrival.

Exceptional

I have been trying to get a refund for this cancelation, 6148812450, but Booking.com has failed to help. The polite service rep at your hotel, Nicholas I belive, told me I would get a refund, but Booking.com lays the problem on your hotel. You should not do business with them.

We left after one night because of the manager who bold face lied to us about a situation at the hotel it’s a long story

The interior property needs to be renovated. Dirty, on the verge of being disgusting.

It was the worse experience ever. We checked and to our room amd it was a nightmare. The room smelled like smoke when there suppose to be no smoking in the hotel rooms, the sheets on the bed had cigarette burn holes in them, the bathroom floor had random hair on it like it hadnt been cleaned, the screen on the window had been cut with a big hole in it, the curtains were dirty and had blood stains on them. This hotel needs a total remodel. After we seen all of this plus more, we chekced out and went to another hotel. Do not stay here!!!!!!!

Our refrigerator had leaked in the carpet and was not working.