The Grand Hotel

Easy check in, warm friendly staff!

Finding the hotel was easy peasy! Parking is great, the staff was very helpful, informative, friendly yet professional. Check in couldnt have been any easier! The room was wonderful! Nice view, the bed was comfortable, spacious and all. I would for sure go back to stay again.

Good location, that’s why I chose this hotel. Many nearby restaurants and shops, and even other attractions in the Bay Area are a short-drive away. Lots of parking available. But the hotel was not well maintained. There was bad smell in the room, elevator, and hallways. The door lock to my room wasn’t working, so they had to change the batteries and fix the door of the room. Breakfast wasn’t organized. They ran out of coffee and food by 8:30am. I wouldn’t stay there again

Ver good

Everything was great except ice machine was out of order

GREAT PLACE, CONVINIENT,FRIENDLY

Good location. Large rooms. Nice note with fruit and water to greet you upon check in.

Everything was as expected. Very helpful staff and spacious room. Good breakfast.

Nice breakfast set up The TV channels have been reduced and you can’t watch any of the channels from 3-31, which includes all the local channels and all the news channels.

Superb

Notified the Manager that the cable TV was not working. They never fixed the Cable TV for 2 days. Therefore, no TV for 2 days. Alarm Clock was not working. Notified the Hotel Manager and they couldn't fix the Alarm Clock. Elevator breaks down on occasion. Breakfast is terrible. Grand Hotel needs new Management who is willing to listen to the hotel guest.

Staff were lovely at check in, however our room’s dishwasher and the patio blind did not open. It took 2 days for the dishwasher to be repaired and the blind never got repaired, thus we couldn’t access the patio on our 4 day visit.

Very clean room. I would stay in this hotel again.

I appreciated Carla's professionalism and care for me because of a struggle I had. She was very helpful and thoughtful. It's a nice hotel. Very clean and spacious. I like their water service. I wish the breakfast service started earlier.

Room was clean and bathroom had great lighting! Nice place to stay.

Absolutely wonderful place to stay. Everything is great with free full breakfast.

The shower had a fairly high threshold that was difficult to traverse with the wheelchair. The shower holder was broken and had to be hand held. The breakfast was ok if you got there as soon as it opened but many items ran out and attendant said that she had none left. Considering the price, this hotel was most disappointing. I would not consider going there again and would not want to use hotel.com since I had to pay for the three days upfront. If we had booked it directly, I would had left after the first night.

Exceptional

I bet this was a really nice hotel when they first opened years ago. Now, not all TV channels work, dresser drawer was broken, no vending machines for sodas, loud AC, and nothing in walking distance.

The hotel is beautiful, rooms are spacious. BUT, We were given a room that had not been cleaned. Were given another room. Doors to closet and bathroom did not close. Soap dispenser ran out. We were in town for a family event. Family members were shown 3 rooms before a tv worked. Our tv did not work. A number of people pushed dirty dishes aside to sit for breakfast as attendant was not visible. Attention to detail not good.