Hyatt Place Busch Gardens

Got upgraded to 2 rooms as our 1 room specialty was not available. The breakfast was good too! Will stay again if we come by. Thanks Hyatt!

Very clean room and staff was very friendly.

The staff were friendly!

The hotel itself was great, very clean. The private party they had at the restaurant next door showing the New York Kinks basketball game caused havoc with parking. The partons of the restaurant used the hotels parking lot for overflow parking. When we arrived, there was nowhere to park. Cars were parked on the grass, in front of no parking signs, in fire lanes and double parked. When I inquired at the front desk the attitude was oh well, it's a special occasion. So, where am I to park my car? They suggested a few blocks away and then walk back to the hotel. Totally unacceptable. If I had not prepaid for my hotel room, I would have walked out and found another place to stay. As the evening went on it got even better. When the Kinks won the championship the patrons from the restaurant ran through the parking lot of the hotel hollering and screaming like a bunch of juveniles. This went on for almost an hour. Didn't get much sleep that night. I know the hotel cannot control what happens outside of the hotel, but the attitude of the staff was not apologetic, and they seemed as if they could not care less. Would not recommend this hotel.

Perfect

Not much. Hotel is in need of maintenance and is very aged. Staff was polite and helpful for the most part Terrible location in terms of parking; facility very aged and not well maintained. Free breakfast was not up to expectations and crowding made it impossible for the staff to keep up with refills, etc. As a result we ended up having to go out to breakfast.

Room was dirty. I had to get maintenance to come and unclog the sink because it was full of hair. I just told my wife not to look at it. It was that bad. The one day they cleaned housekeeping threw all of our clothes, clean and dirty, in the suitcase, closed it and put it away. Put all of my wife’s make up items back into her night kit and the same with My shaving kit. They charge $12 an hour for parking. We came back Saturday about 7 o’clock and all the parking was gone because of a party taking place next-door at the restaurant. I complained and they said there was nothing they could do about it. The staff always smiled, but they never got anything done. I would highly recommend never staying at this hotel.

Exceptional

Complaints !

Smell was weird could’ve been cleaner

The bathroom was disgusting

Very good

Friendly helpful staff, huge rooms, really cold AC

I always like staying at this particular location. The main reason is because their beds are fantastic. The staff was very helpful and even let me switch rooms because I was not fine of the one that I was assigned. However, not a fan of their breakfast at all. I felt like their choices were sparse. It would've also been nice to have some kind of muffins or pastries. This is the only location I should say hotel that I've ever been at where this is not offered. I just did not care for their choices. So keep that in mind. Everything else was great.

Staff

NEEDED TOWELS AND GARBAGE BAGS SAW A HOUSEKEEPER IN HALL ASKED HER FOR TOWELS SAID HOW MANY I SAID 4 SHE SAID SHE COULD ONLY GIVE ME 2 AND WAS UPSET WHEN I ASKED FOR GARBAGE BAGS

Pleasant

Great location friendly and professional staff they offer a shuttle bus to drop you anywhere within a 3 mile radius, which was very helpful if you’re not driving

Staff very helpful

I love it I love it