Staybridge Suites Tampa East - Brandon by IHG

The pool and hot tub outside need to be cleaned

I loved that it is so close to the Mid Credit Amphitheater venue. The accommodations were exceptionally clean. We enjoyed the outside sitting area and they allowed us to stay out there very late after we arrived back from the concert.The complementary breakfast was impressive. The pull-out couch had only a twin mattress and we were traveling with our adult son . So he was bit cramped and uncomfortable. Luckily his girlfriend didn't travel with us .

The location close to my destination Pool nasty, carpet in rooms dirty, the morning check in staff was rude,

Great location clean spacious setup like a mini apartment Didn’t get the king room I had reserved and was given double beds a walk in shower would have been nice also

Breakfast was exceptional! The Wed night Social was a treat, after a long travel day it was very welcome 😁

Passable

Very good

Exceptional

Superb

Exceptional

The staff went above and beyond! Everyone was very personable. The pool was dirty and needed a good cleaning

Good

Close to location No

Hotel was clean and welcoming. The room was spacious, kitchen in the room was fully stocked. Check in staff and staff over all were superb, they were positive, informative and very helpful. Amenities overall were available. Breakfast was decent. I would stay here again.

Very good

Breakfast Evening social The hot tub wasn't working and the shower water wasn't hot enough

Free of charge laundry Breakfast Evening social The hot tub wasn't working and the shower water wasn't hot enough

Location is close to the where it was needed to be. Plenty of parking and well lite at night. Staff lied to my wife and attempted to extract higher fees, stating she came late. Then blamed on system error, but this did not excuse their rude and abusive behavor nor their lies. Once the Payable amount was agreed and was paid in full they processed a further payment while she was on the way to the airport after checkout. When they say a light clean of the room what they mean is that they may never actually come to your room at all. The shower was continually leaking water so clearly maintenance of faciltities is not important and wasting water is acceptable. This hotel is NOT cheap but the service is so poor that I will not waste money here. This Hotel is on par with 3rd world 1star hotels but prices are not. Avoid this hotel unless you like to have poor service and waste your money

Cleanliness convenience we only stayed for one night The front desk lady was not helpful at all. Checked us in, asked if we traveled a lot(first indication she should have been more thorough in the first place as I said we didn’t) did not ask about pets or anything even though the reservations stated we traveled with our dog, walk back in yells at us through the lobby to come back because we have to check the dog in, I have never had to ‘check in’ my dog if I booked the reservation stating we are traveling with him. She stated ‘it was so housekeeping knew there was a dog’, again booked it saying dog traveling with and never had this issue before. I was charged immediately the pet fee, the paperwork states $75+ for short stays, I was charged $130 extra! With no explanation or quote other than what the paper told me. She also did not tell us anything about the room like how the fridge was turned off(glad we didn’t bring food up or it would have spoiled) the air/heat had to be turned on upon arriving in our room, she gave me the wrong time for breakfast so we ended up getting there as they were cleaning up. When checking out, I asked for a copy of the pet form, same lady who checked me in was checking me out too, she huffed rolled her eyes and slammed my cards down upon my request.

Clean, friendly, great value. Kitchenette was not stocked properly with utensils.