Baymont Inn & Suites by Wyndham Tempe University/Phoenix

First off, it’s not Baymont. The motel has a different name. Upon check in, waited over 20 min for a staff to finally show up. The rooms were terrible! Floors were still dirty, some trash here and there and the room smelled gross. I didn’t feel safe there. We just packed up and I tried asking for a refund with no success and went elsewhere. Will never go back.

Had to change rooms 3 times. None of the rooms had working phones, and the AC was broken in 2 of the rooms as well. Spent the first 2 hours of my less than 24 hour stay moving rooms. Front office personnel was rude and unprofessional

Location None

Exceptional

Passable

Pool, Hot Tub, Breakfast, Staff, courtyard Whole thing needs an upgrade.

Don’t even know where to start! Do NOT stay here!! This place is nothing like you see in the pictures. After check in and going up the broken hazardous stairs to our room, we were unpleasantly surprised with a dirty room. Crumbs on the counters, floors were so dirty and cigarette burn holes in the bedding!! The room reeked of cigarette smoke. There was no hot water our entire stay! microwave & telephone didn’t work. They only gave us 1 hand towel & 1 bath towel for 2 people. Asked for extras but was told they didn’t have any!! The only positive is the fridge worked! Definitely do not recommend

No air conditioning, no thermostat, windows are opened, phone didn't work, cigarette burns in the bedding, smelled like drugs, no hot water, and no towels. Photos do not reflect the property at all. Misrepresentation of the hotel.

The location was the best part It was outdated and it did not have breakfast like it advertised. Continental breakfast is not breakfast

Poor

Towels were clean When I checked in, there was no trash can, one towel for 2 people booking, no remote control for the television, telephone didn't work so I had to go to the office for everything, no breakfast even though it was part of the booking, floor was filthy and I eventually mopped it because it made my socks black. I didn't mind having to get towels from the office every other day. The outside around the door had drink stains on the tile and used cigarette butts in the rocked area. Also, the garbage disposal wasn't working and the tray for the microwave was missing

Nothing The room was filthy, the bed was horrible, and someone crack head probably was knocking on my window at 10:30pm for five minutes straight.

Exceptional

Only complaint I have was the breakfast there was none.

Good

Heads up. This property is under a soon to be different name according to their current sign (ASU extened stay?) and is nothing like the photos. We immediately looked elsewhere. This is not a Baymont Inn like the photos show and in other searches shows up as a Howard Johnson. We were very concerned and did not feel safe at the property.

the staff is really nice and helpfull

The staff That I had to stay in a room that grew black mold because I was telling the staff every day or so for the last 8 weeks of my stay that the sink and dishwasher were backed up and they could only tell me we will look into it then they ended up kicking me out because I didn’t feel like I should pay

No hot water so not going near breakfast area. No towels, no hot water, maintenance issues, obvious cost cutting issues

Very poor