Hilton Garden Phoenix Tempe, University Research Park

Bad

Property and staff were amazing

Helpful Staff

Excelent in everything we always will be back and we will choose this hotels all the time

Between the sanitary issues, the exhaust fumes in the room, and the indifferent attitude from the staff, this was a highly disappointing experience. I expect a much higher standard from the Hilton brand and this hotel and staff are absolutely poor.

A special thank you to the night shift gentleman, who was incredibly welcoming, attentive, and helpful throughout my stay. It made a big difference arriving late and being greeted with such a positive attitude. I would also like to recognize the lady working in the breakfast/buffet area. She was warm, kind, and very customer service oriented—making sure everything was well stocked and that guests felt comfortable and taken care of. It’s clear that this hotel values great service, and the team truly reflects that. I appreciate the effort and care, and I would definitely stay here again. Highly recommended!

Our room was excellent but that air conditioner sounded like a freight truck every time it came alive - woke me up a couple of times during the night…so loud). Everything else was excellent!

Exceptional

The poll and lobby area was nice I had to pay $10 for parking, thr bathroom door was a barn door that had gaps, the tile floor wasnt done properly, my room was by the highway, the bar closed early.

I did not care for this property. The beds were uncomfortable, there was no mention of having to pay for parking, and paying 15 dollars apiece for cereal breakfast was just ridiculous

The property was clean and well-kept. The room itself looked nice and tidy when we arrived. The staff was rude and not very helpful. I was also told incorrect information about charges, which was frustrating and felt misleading.

The staff was rude and not very helpful. I was also told incorrect information about charges, which was frustrating and felt misleading.

Too much noise - bed keeps shaking

Getting to the location was a little difficult via my gps but once there the property was nice.

Not exactly a great start. Then I went to bed looking forward to sleeping in only to have the alarm clock wake me up at 5:45am. Then there’s the parking. You have to use a QR code. As soon as I stepped out to get the license plate number so I could validate my car there was already a warning on my car. Then after validation I got a warning the morning I checked out. Seriously, people. When I went to checkout I saw nothing for digital checkout, and there was nobody at the desk. When somebody finally did show up they didn’t even ask how my stay was. Not great, and I won’t be staying here, again

Overall it was a clan hotel and mostly quiet. The complains I have are the parking fee and the lack of towels at the pool.

The $66 a night motel I'm currently in has a better mattress AND provided me with 2 bottles of water EACH DAY of my stay.

Exceptional

The room was clean and the toiletries were very nice. The shower had lots of pressure.

Staff at the morning buffet and bar was barely there. Not attentive. I had to get up multiple times to request service