DoubleTree by Hilton Denver - Thornton

Not like other DTs, older and smaller. Looks like castle which is kind of cute but the elevator takes a while, we would just take the stairs several times. It only has 3 floors. Plenty of eatery nearby and a convenience store within walking distance. Biggest gripe was there was only one microwave on premises and its dear the front desk so it was awkward. At times there was a line. Staff was great

I love to stay at the Doubletree! I never have to worry about the stay. It is always a good experience!

Exceptional

I love the castle look and that it's an old building and still very modern and clean.

There was no pool, no body wash, staff and property cleanliness is average for a double tree property. Expect more from doubletree

Great stay, clean n everything was perfect.

Booked my stay a week in advance. Got there and my room was confirmed by the main desk girl. I got the keys and headed to my room, opened the door, but someone elses luggage was in there. Went back to the service desk and told the same girl that someone left their clothes, but was then told that my room was taken already. I asked what they could do for me, but they didnt take responsibility for their mistake and blamed me for using this app to book. Ive used this app many times before and had never had this issue. The rest of my day was ruined because I could not find another hotel with availability, all because of their mistake.

Booked on Expedia after a flight delay forced overnight stay. Took $90 Uber ride only to be told at front desk they were sold out and would not honor online reservation. We were told Expedia inventory was never accurate. So then why do they use Expedia if they are so unreliable? No other hotel availability in the area, so another $90 Uber ride back to the airport to stay overnight in the terminal for our early morning flight. Very disappointed in the way the hotel handled a confirmed reservation.

N/A

Never stayed here- but they charged me for it anyways even though they overbooked their hotel and cancelled my stay when I showed up. Will never use Doubletree Hilton for anything and will no longer use hotels.com as they can’t be bothered to respond the their clients concerns

Very good

Good service ,

Location The manager was unavailable for the new employee when checking in which took 1 hour and checking out took 2 hours. Ashlynn did her best.

I like the remodeled rooms. I didn't like the fact that the ADA Shower Chair was broken when I tried to shower. I was very disappointed that a chair was not available for me. I specifically requested a Shower Chair in my request at booking. I was assured that one would be available. One was not. I asked for a discount or to be moved at the front desk but was not answered when i was present. i had to leave for my tournament and was not aware they were going to move me. i missed several calls but I was at the tournament all day. When i did arrive back at the hotel, i was informed that they would move me to an ADA Room. Also, the elevators had railings that fell off when I grabbed it to help stabalize myself as I'm mobility impaired as well as an amputee.

Delicious and very pleasant staff

Exceptional

Aside from the cleanliness issues, the hotel was just average overall. The room amenities also felt outdated, with only an older coffee maker and refrigerator provided, and no microwave in the room. While the staff made a positive impression, the housekeeping standards definitely need improvement.

The bathtub was filled with black substance every morning. Gross!

Nothin

Good