Holiday Inn Express & Suites Wilmington West - Medical Park by IHG

When we checked in at 5pm, there was a line of people waiting for their rooms to be ready. We got to our room and later that evening realized we had no shower curtain. When one was requested, we were told they couldn’t find one. When more towels were requested, we were told there were none available.

Close to my relatives and friends Delicious breakfast

I enjoyed my stay will definitely be back again

Sharron was amazing. Although there were many patrons waiting to be assisted she took care of in the order we arrived. She made sure to give us individual attention, not rushing however being efficient, professional and polite

The start was very nice. However, the room was not very clean. There was hair in the bath tub, a dead bug in the bathroom and crumbs on the counter under the tv.

I had a one night stay for work, and I would definitely stay here again. My first impression was how great the front desk staff were and as well how so very clean and just a perfect spot to stay. Room was excellent t with super comfortable bed and great amenities. Excellent experience!

Cleanliness Vibe wasn’t great. Inside decor wasn’t great.

I was having a rough morning, flight cancelled and I needed a place to stay at 8 am. I tried 3 other hotels, all turned me away. This hotel told me they could get me something but I had to wait, so I sat and waiting for about an hour, then the hero at the front desk(she knows who she is) says " hunny I can't see you waiting like this i know you're tired, were gonna do something for you" she gave me a free water, delicious cookies, and found me a room. Massive thank you to her, the cookie maker, and the owner.

Berry good

It's a nice hotel and it was clean. Breakfast was good and staff was nice.

Good

Quiet and spacious rooms. Can be busy with the medical center nearby. They couldn't give me a receipt because I made the reservation via orbitz. Never had that happen at other hotels

The staff was friendly. They ran out of plates. Another guest got upset. I listened to the staff help to calm the guest. She did a good job of explaining the issue. It was an added bonus to have free washer and dryer access. The linen should match the number of guests. The fuest should not need to ask for the initial set of towels.

Disappointing

Exceptional

Clean and maintained.

Customer service, distance to downtwon and the beach Great stay

The location was convenient, with easy access to nearby attractions, restaurants, and transportation. I also appreciated the quiet atmosphere, which made for a relaxing stay. Overall, the hotel exceeded my expectations, and I would gladly stay here again. Highly recommended for anyone looking for a comfortable and enjoyable experience.

The room was very clean very comfortable. Everything worked perfectly nice to have Keurig in the bedroom. Very good breakfast parking is easy and close to everything. It was all wonderful. thank you.

Beautiful place and the most comfortable beds