DoubleTree by Hilton Winston Salem - University

Staff clean rooms

The staff at the front desk were friendly and supportive. However, the place looks like it's been neglected and there was construction repair going on in the front of the hotel overhang. It looks like a truck or tractor trailer that was too high hit the bottom of the overhang in front of the hotel and it looks like it is collapsing. That's the first thing you see when driving onto the facility which is an eyesore. The hotel luggage carriers were filthy and looked like they were never cleaned. Checking in at the front desk took a long time as their computer system froze up during check in. The room itself looks like it needs some updating and a deep cleaning. The phone in the room did not work at all not even a dial tone. I complained to the front desk by calling them on my cell phone and they said engineering will come up to check it. They never came up so I unhooked the phone and brought it down to the front desk to show them. The phone finally started working but no engineer came to the room so it was probably a fix made at their communication panel. There were no hotel guests in the hotel swimming pool and it was a hot sunny day so I assume the pool is dirty as well. Hotel management needs to clean up this hotel.

All in all, the hotel was fine, but not up to what I expected from a Doubletree.

Terrific stay — the staff was incredibly friendly, the room was clean & comfortable, and the pool was lovely, even on a cloudy day. Thank you!

If I’m ever back in the area I will always choose this hotel. Everything was great. Big rooms, nice bathrooms, clean, quiet, friendly staff, nice bar, definitely impressed with the fitness area, and checking in and out was easy as can be.

Nice hotel...good value

It’s a nice enough hotel but every area except the lobby was clearly old and not well maintained. Hallways had a musky odor and the carpet could use a deep clean, room was clearly old and in need of renovation.

Needed a little bit of TLC

Overall, I enjoyed my stay. The staff was extremely friendly, the location is very accessible and within 15-30 minutes of plenty of restaurants and things to do, and the free cookies are always a plus

Yes

I did not have breakfast included.

The outdated beverage at the bar

Breakfast was great

great and good location

It started with check-in. The front desk person was one of the most unfriendly people I have encountered. Each question was like an inconvenient task to answer. In the room, the chair looked very dirty, so I took a wash cloth and started wiping it down. Gross. Then I wiped down the counters, door knobs and anything else we might touch. The wash cloth was so dirty it looked like I had cleaned a pair of dirty shoes. Then I jumped in the shower, first towel had someone’s make up marks on it. Threw that to the side and grabbed another…it was completely dirty! The lotion was empty. I can’t really say I would stay here again.

Location The room was not clean bed linen smelled bad lobby seats were dirty

The refrigerator actually froze everything i put in it including my insulin. And they froze in just over 10 hours

The pillows were flat and uncomfortable No microwave in room Bed had dents in it The cost of breakfast was too high and the water

No issues with the stay

Consistent property. Front desk staff is great. Rooms are basic but clean and comfortable. Need to replace all the plugs so they hold chargers tightly. Other reviews have mentioned this as well.