Hampton Inn Alexandria/Pentagon South

It was excellent. The soap, lotion, shampoo and conditioner were excellent. Also, the refrigerator and microwave had two sockets to plug extras in. Book you want be disappoint.

Conveniently located, comfortable and spacious rooms. The breakfast staff kept the food stocked and it was a great variety. All the staff were very polite and friendly. Will definitely stay again if we’re in the area.

Trash cans in room are TINY, need a larger size. Makes no sense. And four tissues (4) placed in tissue box? Never refilled?

Parking was convenient. Breakfast was tasty, good choices.

Exceptional

Front Desk Associate was very accommodating and pleasant. Room was spacious and very clean. Bedroom suite (sofa bed) in the same room.

The hotel is clean and comfortable. The location was perfect and a traffic light at the exit made it easy to get in and out. Sadly, the pool was not open while I was there.

Exceptional

Very good

I didn’t stay at the hotel. The hot water was not working upon arrival. I cancelled it and went to another hotel.

No hot water. Uncomfortable bed

Good property No hot water. Uncomfortable bed

There had been a power outage before I checked in… and was unaware that hot water was not available and the discovery was made that it would not be available during the length of my stay. I would say it put a metaphorical damper on things. Had there been hot water, my stay would have been much cleaner- as hot water encourages a good shower.

The staff person who called the morning of my arrival to tell me the hotel had no hot water, and to offer a cancelation, was very helpful and empathetic. I appreciated her customer service in a frustrating situation. I was called on the morning of my arrival and told that the hotel had no hot water. I was given the option to have a no charge last minute cancelation. So I took it. It was difficult to find a decent last minute replacement in the area for close to the same cost.

They charged me for an extra night because we had to cancel when the dog got sick and we were not able to leave on time, someone else had just booked a reservation within the last 45 minutes and they wouldn’t let them out of it either. Hotel was very, very average, water stains in the ceiling, peeling wallpaper in my room. It was a good location for sightseeing.

Location was perfect for my needs. Property had a hot water issue. I was contacted approximately an hour before arrival to inform me that there would be no hot water available during my stay.

On our last night, the hotel lost power, and it had still not been restored by the following morning. The room became very warm overnight, and it was difficult getting ready in the morning without lights or warm water.

Power went out at 10pm, kept thinking it’d come back on, it did not. Miserable night of sleep, no shower in morning, still fighting for a refund.

Very convenient and safe location. I was also able to park my moving truck there overnight

This location was very convenient for our weekend trip. The staff was very friendly and informative upon arrival. Check in was quick and easy. The room was clean and comfortable. The breakfast staff was also friendly and on top of replenishing the breakfast as needed. Also quick to wipe down any tables that were used. I would definitely stay here again.