DoubleTree by Hilton Chicago - Alsip

Great hotel to rest and feel safe

Room have every item broken and old I feel I waste my money,

Superb

Staff was very friendly. Had AC issues in our room that were dealt with to some degree. Great location for visiting relatives in the area. Quiet.

Incredible, kind and helpful staff throughout the property..

Good property

The hotel staff was great and the cookies were delicious

Excellent room, great location. Clean and quiet with nice indoor pool. The kids loved the warm chocolate cookies on arrival.

Despite the prolonged outage, the hotel failed to provide basic accommodations such as clean towels, fresh supplies, or reasonable alternatives for affected guests. My family includes an immunocompromised individual as well as two family members with diabetes who require insulin, making reliable electricity and refrigeration essential. The situation created unnecessary stress and potential health risks. At a minimum, I would have expected management to help guests find alternative lodging or provide meaningful solutions during an extended outage. Instead, we were left to fend for ourselves with little guidance or support. A hotel’s true quality is revealed by how it handles unexpected situations, and unfortunately this property fell far short of reasonable expectations. I cannot recommend staying here based on this experience

THE ROOM WAS QUITE CLEAN AND WELL FURNISHED, THE STAFF WAS FRIENDLY AND HELPFUL EVEN WHEN I ARRIVED QUITE LATE AND THERE WAS AMPLE PARKING.

Nothing I hated the fact that there was no electricity for the duration of my stay from 6/11 thru 6/14. The showers were cold water only, the linens were not cleaned, The darkness was a complete safety hazard. I was not offered any type of accommodation for the inconvenience.

There was a power outage but prior to that there was hair in sink and gum on lamp.

We experienced a power outage for our stay. The staff assisted us to our room. However, the power did not ever resume, it was difficult to pack to leave. Our stay was fine considering the limitations.

Nice

Perfect

Exceptional

Exceptional

Let's start with the cookies. The cookies are always amazing;chef's kiss! Honestly, give me more. Give me the Cookie Monster experience. If there were an option to get a fresh cookie every time I walked through the lobby, I'd be first in line. The room itself had some nice touches. Walking into a hotel room and seeing your name displayed on the television is a wonderful welcome. I also appreciated the variety of apps available on the TV. There was no need to bring a streaming stick because all the comforts of home were already there. However, cleanliness could have been better. The refrigerator, in particular, looked like it had been overlooked for a while. It could have used a good wipe-down and scrub before guests arrived. It's one of those small details that can make a big difference in first impressions. The bathroom felt like a blend of old and updated features. While the sink area appeared to have received some upgrades, the shower/tub combination felt dated compared to many hotels that have moved to walk-in showers. The overall design seemed caught somewhere between a renovation and the original layout. Another issue was the towel situation. The room was booked for two people, but the number of towels suggested otherwise. When additional towels were needed, I discovered that g

A very nice hotel. Easy to find and well-maintained. Big, beautiful indoor pool. We enjoyed before leaving in the morning for the Chicago Blues Festival.

Overall not a bad experience. Just rooms need to be cleaned much better. More attention to detail