Comfort Inn & Suites Arlington Heights - Schaumburg

However, the bathroom and shower were in rough shape. Our toilet seat had a weird stain on it and the shower was...not ideal...with damage to the wall like something was ripped off of it. I'd consider staying here again but they need to fix what I reported.

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Everything was great, older property that can be upgraded a little more, like the bathroom is nice but the shower is older. Would be nice if they match them. Staff was super nice!!

Convenient location with a clean room and attentive staff all at a great pticr

The property was great but the individual room has something o would like to write about. The bathtub was moldy, no rack to hang the wet towel, the faucet was very difficult to open

This place was so good

Hotel was cleaned and stocked with the material needed to make for a comfortable stay. Nothing fancy or extra about the rooms, but they felt a league better then just roughing it too. I'd describe our experience as simple, adequate, safe and comfortable. Fantastic location for quick getting to and form the O'Hare (ORD) airport.

Exceptional

Very good

Location, clean Staff not friendly, bed was too soft(hurt my lower back), breakfast just average, no maid service

Comfortable hotel with proximity to O 'Hare airport. A simple, but good, hot and cold breakfast as well.

The carpet in the room was stained everywhere, the bathtub was peeling and discussing. The towels were tattered as well as the linens. The thermostat was from the 70’s and you could not control the fan

It’s an old facility, but ok for an overnight stay. They could improve it. Bathroom is very old.

Professional and friendly staff

Clean room, friendly staff

Clean, nice smell, the design in the room is cool Sometimes in the morning time the girl from the front desks is rude , but I guess it is because morning time, like 6:00 am

Food Anything everting was great

Our flight got in early, so we knew we might be too early for check in. The first employee we came in contact with told us there were no rooms available. We were able to leave our luggage and go get lunch. There were two other families in the same boat. When we got back, a new employee told us rooms had been available for hours. The lobby looked nice and clean and our room was good with the exception of the bath tub. It was so worn and dirty looking. The soaps had been ripped off of the wall. I explained this to the front desk and asked if there were any better bath tubs. They said that they were all the same because the renovations weren’t complete. They offered to clean the tub, but they didn’t come for a couple of hours. My husband walked to the store and bought cleaner so we could clean it. The breakfast was good and was well stocked.

Very good

when we checked in, the general manager had to call to see if our room was ready and it wasn’t, so they gave us another room. it was really close to the front doors, but it looked like it hadn’t been even used or touched in ages. the bathroom was disgusting, with scum on the toilet as well as water stains AND a dead bug in the bathtub, there was red lines from paint or a marker on the side of the bed and about a foot and a half along the floor, the microwave was dirty, and also, the safe was broken. when we complained, the lady at the front desk sounded like she didn’t even care or like she somehow knew we would complain about it and reacted like it was nothing. we chose this hotel because it was decent priced and the photos made it look nice, and it was everything but. my first real bad hotel experience.