Sonesta Simply Suites Arlington Entertainment District

Location The ac wasn’t oh before we arrived

Everything Nothing

Always home when I come to Texas definitely 10/10 recommend

The location is good. When we got into the room the toilet had a leak and it began to flood the room. We shut off the water and called the front desk. They told us that they would just issue us a refund because they did not have any other rooms available. The then recharged the room for a second time and refunded that second charge. They have never refunded the original charge, the staff was very rude and then became unresponsive. Not only am I out money for a room we didn’t get to stay in, I then had to rebook another hotel and pay for that.

The room was nice and comfortable. Full kitchen and cookware and dishes available which was nice though we didnt use it. A nice big desk table under the TV was also nice for eating comfortably and playing games etc. We requested late check in and arrived late, the front desk was almost completely shut down, leading me to believe if I had arrived a few minutes later, I would have not been able to check and my room was non refundable... Ive never heard of a hotel desk in a major metro area not being in service 24 hours a day. Seriously. Outside of that, I had no interactions with staff right through checkout. The public areas smelled musty. There were no real amenities to enjoy. If you just need a place to sleep in between six flags trips, it works fine, but I would almost go ahead and get an even cheaper room if thats the case... And if you dont mind spending a little extra, I would recommend ALoft hotel next door. Its super nice and reasonably priced.

Was greeted by really friendly and helpful staff. Made for a pleasant stay. I was only there for a night but would stay again if another quick trip called for it :) Had what I needed for a one night's stay.

Very good

The room was spacious and clean, and well equipped. The location was also great - easy to find and get between Dallas and Ft. Worth, as well as other local attractions. Nothing of note.

The rooms were clean. But using the timer for the two burner cooktop was a bit of a time to figure out. The place is a little dated and can use some modern touches. As for the staff, very friendly and we're there to take care of any of our needs or questions. Overall it is a pleasant stay and I would stay there again.

make sure paper towels and toilet paper is available, no pillows were available for fold out bed. Need more kitchen equipment.

Exceptional

Exceptional

Good

Very good

Very good

Never made it to my room Booked & paid in advance to avoid any problems once we arrived. Upon check-in I was stopped by the receptionist as I was signing paperwork. The receptionist stated that my room had flooded and he had no more rooms available. Lost & confused on how he did that. Had my room flooded I would have been told before arriving or before he began checking me in. We traveled 8 hours from Mississippi and were tired. We had to pay out of pocket for another room at two different locations during our stay. By far the worst birthday ever. We bought food to cook because this location had a kitchen. We literally had to give food away to anyone that would take it. I'd never book here again.

Pleasant

Clean and friendly Clean

Everything was good

Very clean and perfect location Nothing