Crowne Plaza Crystal City-Washington, D.C. by IHG

Good location. Staff very nice

Great place to stay near airport and train station was close the property

Clean, comfortable, restaurants and amenities in the area, convenient to DC Metro

The breakfast buffet is NOT worth it and the building appears dated and definitely needs an upgrade. Still fairly clean and the gym is nice. Wish there was a pool.

Very polite and courteous staff.

I was hoping it would be just a bit closer walk from a Metro Station but it wasn't bad.

The staff was helpful and friendly. The breakfast was surprisingly very good— The fresh fruit options, the quality of the food and the variety was worth the extra cost.

Rooms were clean staff was awesome

Crown plaza hotel nice location near to Regan airport and also Washington DC entrance nice lobby area excellent service Mumtaz gives us in nice welcome and really help with everything so we have great time

Very outstanding

AC kept room cool

Party company advertise breakfast included and it’s not breakfast is $22.00 per person. But overall no complaints will be going again

Clean, staff friendly, giid shuttle service, safe parking.

Nice area, bathrooms are very small. Not a good choice for family of 3 or 4.

Very clean and well maintained.

very disappointed

Walking distance to restaurants and grocery store

I liked the bed was comfortable, the food from the restaurant was good and the staff very friendly..

Location, bed, pillows Hotel is tired and needs updating Some staff were not pleasant

Our hotel room had a motel feel- for starters, the “standard” room does not come with the amenities advertised. We only chose the standard rooms to have two beds; the king room advertised the same amenities but I seemed to have had the short end of the stick. We’re lucky to have even had toilet paper. Bathrobes are not available (we asked) and I had to go to the front desk for towels bc they did not pick up the phone at front desk/guest services/room service. The tv was old and the remote barely worked (neither did the built in streaming apps). The limited access to tv is not favorable, especially when traveling with kids. For a two night stay, parking cost $98, which was also not disclosed upon booking. Overall, I found this property extremely overpriced & underwhelming. Having stayed in many different properties in recent years, this was by far my most disappointing stay. The staff was professional when we got to speak to them but they were hard to reach and unapologetic when we couldn’t reach them. While its location is in close proximity to DC’s museums, you’re better off staying somewhere else (there are many options). It simply was not worth it!