Sheraton Suites Galleria-Atlanta

Hallway in the lobby to the elevators smelled like urine, the pools was poorly maintained and dirty, the elevators were so slow at one point we just used the “emergency exit stairs” to leave the property (the alarm didn’t go off), the breakfast was disgusting and dirty dishes were being used. Will not return.

This hotel is very nice. When we arrived it was right at check in time so they were very busy. The gentleman at the desk was quick getting everyone checked in. He was VERY respectful and knowledgeable about the area. The rooms are spacious and clean. The beds are comfortable. The breakfast was great for hotel food.

The hotel is very nice, clean and conveniently located near Truist Field. I would not hesitate to recommend staying at this hotel.!

I'm fully recommended i will be back

Beautiful property. The first night the battery was out on the door lock. We went down three times and they gave us a new key card. On the fourth visit downstairs the nice gentleman at the front desk said that he would send a maintenance worker because the battery was dead. We sat in the hall waiting for 20 additional minutes waiting. The second day the toilet wasn’t flushing properly.

Our room was spacious, clean, and very comfortable, with plenty of room for our family to relax. The complimentary breakfast was also a pleasant surprise, offering a wide variety of options that everyone could enjoy. Everything was well-stocked and fresh.

Everything was very nice. Delicious breakfast! Friendly staff! Down side…the pool wasn’t accessible.

Our room was very nice. The staff were friendly! Love the breakfast selection!

The clean room

We had a great stay at the Sheraton Galleria location. The hotel was very clean and so was the room. The bedding provided, towels, and room as a whole were great! Only issue we had is someone knocking on our door at 9:30 AM saying they wanted to see if "we were there." I would think that if they offer check-in through the app that they would be able to see if we are checking in and out of our room with our mobile key. There was a wonderful breakfast buffet and a nice convenience store area.

Outside and inside pool was closed the two nights we were there because they didn’t keep up with cleaning it. I had five kids with me to celebrate my daughter’s 6th birthday and they weren’t able to get in the pool until the day of checkout. All they accommodated me for was parking after I spent over 400 dollars for the room.

great staff and pool

Great stay!

Our stay was wonderful. The only thing I have to mention is that Saturday night, Hank's Kitchen and Bar was overwhelmed. There was one young man behand the bar, I don't remember his name, but he did a fantastic job of managing the situation. He needed help terribly, but kept his cool and efficiently went about the task of keeping drinks in front of the guests, and getting food orders out. This was on May 20, 2026. He is to be commended.

Nothing

Courteous staff and clean room. Front desk clerk was awesome

Location and comfortability of the rooms. This stay was for my boyfriend’s birthday. Our first birthday together. All he wanted was a Braves game. I called the hotel about 5 days before check in to request that some balloons and a cake that I want to have delivered Saturday night while we’re out to dinner be placed in our room as a surprise. The extremely rude young man who answered the phone said not only could they not accommodate that but that I may not even be able to check into my room at 3 pm because they are so busy. He suggested I talk to the person at the desk when I check in. His suggestion was not realistic though since I needed to order the items in advance AND my boyfriend would be with me at check in. I attempted calling back 3 times to ask for a manager and the phone was not answered, just rang and rang. At that point I reached out to Marriott Bonvoy Loyalty customer service. The woman who called me back said she would fill out a complaint to submit to the location and offered to call the property for me. After calling them she let me know the same young man answered for her and gave her the same answer. She asked for the manager to which the young man replied “He won’t be back til Monday.” I said to her that was absurd. The young man made a point to highlight that it was a sold out every night weekend due to 3 Braves home games, being a holiday weekend and also have several large groups but you’re telling me there will be no manager on site all weekend? I am not asking for anything more than 5 minutes for someone to go up to the room, place the items and turn around and leave. This is not a La Quinta. I expected far better customer service from Marriott. She offered to speak to her supervisor. After speaking to him she let me know that there was nothing he could do because I booked through booking.com and he told her that since I booked through them she shouldn’t have even contacted the property on my behalf. She said that I needed to contact booking.com with my request and complaints.

Good stay. Convenient to the battery

Visible lack of maintenance. Loud and dirty. Good location. Walkable. Great restaurants around.

Rooms where clean and the staff was friendly. The only problem was the bar closed early then the time posted just because they was busy earlier.