The Bertram Inn & Conf Ctr Trademark Collection by Wyndham

Empty not particularly secure

When I booked this property I read the reviews and they were terrible. But the room was fine. Plumbing could use some work, but the the bed was soft warm and dry, and the shower hot and wet. No mold or dust bunnies in sight. Staff was great. TV and wifi worked. But no breakfast even through there is a restaurant. Parking looked easy and safe. But I suspect this conference center was built when Aurora had better prospects and is now a money loser for the owners. My brother says the food there is fine, but I had an opposite experience. Still the staff made it right. In any event there are restaurants close by.

Nice staff clean room good price!

The room was clean but the furniture was old and somewhat soiled. I was very surprised that the restaurant was closed when I checked in on a Sunday. No continental breakfast as advertised. Front desk employees were kind.

Very dated.

Property is very nice, rooms are clean but rather dated. Bathtub was very slippery, wife slipped and would have hit her head on the tub if not for the shower curtain.

The building overall was solid. The gym could be updated from the look which feels like late 80s and 90s. Overall a decent stay , if a bit overpriced for its amenities.

Dirty room, bathroom door handle didn’t work to open the door once shut so was stuck in bathroom for a period of time. Wallpaper coming off walls

The property was clean and affordable. The rooms were nice but a bit dated for our taste. I say overall we were very satisfied with the location and that we would stay again.

The building and decor is older (dated) so if you’re looking for a more modern stay this wouldn’t be it. They serve coffee and pastries in the morning, free of charge. Overall good experience if I had to stay here again I would.

The room did not have a microwave. The refrigerator was on the desk, limiting workspace.

Finally, the tub was receiving back-up overflow from who knows where and during the evening of our stay on August 16, water started streaming from the ceiling in the bathroom/vanity area, causing us to exit at 6:45 am.

Staff was friendly, and the room was clean. I requested maid service between days and never got it. Interior furnishings are dated, with a refrigerator sitting on top of what should have been the desk. The continental breakfast was worthless.

Very welcoming, nice staff and clean.

All around good stay room needs a mini fridge

Hotel needs a upgrade. Period. Mold in tub.

It was a nice place to stay the night. Didn't get to take advantage or explore the options they offered since we only stayed the night after a concert in Cleveland. It was clean and the staff were very friendly.

The staff was very nice. The beds were very uncomfortable and small. It was a double bed room as standard. The blankets were kind of scratchy. None of us slept well.

Our room was ok, I was expecting a microwave in our room. The air conditioner was outdated. I had to clean the balcony chairs myself. They gave me cleaner at the front desk. It should have been cleaned. They couldn't can it because housekeeping went home for the evening. I called down to tell them I was done with the cleaner and they told me to bring it down! For that price, I shouldn't have had to clean or take the cleaner to them. I really liked where our room was I was very quiet.

Not sure at what price point actual bedding should be expected. This room was $180 plus tax. Two sheets and a light blanket were the “bedding”. The room was quiet both nights, I was surprised there was no coffee available in the mornings. My only negative is the lack of bedding.