DoubleTree by Hilton Austin - University Area

The room was very big, bigger than expected actually. The bed was really comfortable and the bathroom had all that we needed. The individual A/C was more than enough to keep the temperature just right. It wasn't a pleasant surprise to find out that we needed to pay for parking. That degraded the overall value of what I paid for the room. In addition, I also didn't like that the bottles of water that were in the room were not free unless one becomes a member of Hilton hotels.

Very Good

The room was clean and well kept. Friendly staff made the check in process easy even though the lobby was very busy

Exceptional

Very good

Location No microwave

One night’s stay but it...

Clean property and walking distance to Moody Center where the our concert was held.

Our AC leaked all over our carpet and soaked half of the room. They charged for water bottles we never had. Also charged $23 for buffet breakfast that was not nice at all, like any average hotel breakfast with powdered eggs.

Good

Hotel is old, showerhead doesn’t put out much water, not that clean. No hair dryer in room, asked for one at the front desk, but never got one.

Walking distance of the venue …. Just walked back because we could not find the Lyft driver

Very clean, spacious rooms and very close to the venue I was attending. Staff was very helpful. The ice machine wasn’t working on the floor I was staying, only 2 floors had working ice machines.

$23 for breakfast is OUTRAGOUS,

Location and breakfast Great Location as we were here for an event at the moody center and we were able to walk there easily. The breakfast was great Jennifer was very helpful and friendly. My experience upon arrival was not very pleasant at all. We got assigned a room that had been previously blocked off because the door was stuck shut. We tried getting switched to a room with a working door but Sergio the desk attendant y we had no choice but to stay in that room. He sent the maintenance man up with us who eventually opened the door but as he shut the door we ended up getting stuck inside together. He quickly called for help and got us out. The maintenance man was very friendly and helpful. His hands were unfortunately tied as to what to do because Sergio insisted we stay there. The gentleman that helped get us out mentioned that room was blocked off by management and he should never had given us that room. We ended up getting helped and got another room but not after feeling traumatized. I will never be comfortable staying here again sadly. Due to my experience with front desk. Legally I don’t believe they should have put us in a room that knowingly had an existing issue due to safety concerns and fire codes. I did express my safety concerns but was dismissed by front desk.

Quiet and clean and centrally located. Cookies! Expensive parking.

Close to my event High prices parking

Very good

Room was good, parking was ok, very close to our concert venue.

The hotel was very clean, nice and comfortable. The only issue I had was paying $32 per night for parking. Parking should be free. For a company like the Hilton to be making millions of dollars off guest for parking is absolutely insane.