Extended Stay America Premier Suites Austin Austin Airport

Clean room

You get what you paid for! No problems with anything and staff were nice.

Any time I'm in Austin, this is my go-to. The staff is always so helpful

While waiting for my Uber to pick me up after checking out, I urgently needed to use the restroom. To my surprise, I was informed by the front desk staff that there is no public restroom available in the lobby for guests. They explained that the lobby restrooms had been removed because some guests left them in a messy condition. As a paying guest who spent approximately $120 per nights as business trip . even if only for a few hours during a transit stop near Austin Airport, I find it unreasonable that there is no restroom available for guests in an emergency situation. Access to a restroom is a basic necessity. Hotels have housekeeping staff to maintain cleanliness, and I do not believe a hotel of this standard cannot afford to provide and maintain a lobby restroom for its guests. This was a very disappointing experience because the room itself was nice and clean. Unfortunately, due to this policy, I would not recommend this hotel to business travelers or anyone who may need restroom access before or after check-in and check-out, because there is couples block hotel or INN for extra $ 20 or offering same price .

The location, very comfortable like to a home N/A

Very easy and nice stay here

For an extended stay property you had a cook top in the room but no plates or silverware or coffee cups or coffee maker. You had a microwave but no plates.

very clean room always nice to have accessible kitchen

Great!

What concerned me the most was the cleanliness of the bathroom. It appeared poorly maintained and visibly dirty, which is completely unacceptable for any hotel standard. Overall, the condition of the room and the lack of attention to cleanliness and comfort were very frustrating. I rarely leave negative reviews, but this experience genuinely fell far below expectations. I hope management takes these issues seriously and improves the quality and maintenance of their rooms for future guests.

I wold have liked to have decaf coffee as an option.

My mother in-laws room was FILTHY DIRTY. Toilet was DISGUSTINGLY DIRTY. Hairs in the sink you can tell it wasn’t cleaned. Microwave and under the bed DIRTY. Housekeeping was NEVER completed. There was even trash and dirty towels left outside both of those rooms. When I asked the front desk to please have it cleaned or move her to a different room he said it wasn’t possible because he was the only one at the property.. when he handed me my key I asked “this one’s for the king room?” (I booked 3 rooms) he said YES. When I walked into that room it was a QUEEN BED. My sheets were also wet so I called the front desk and asked to be given the KING ROOM that I booked. He then proceeded to tell me “when you book through a third party (booking.com) you aren’t guaranteed to get what you paid for” he then came upstairs and handed me new sheets for the bed that I had to do myself.. overall we weren’t accommodated properly or taken care of. One of the most horrible experiences ever. I talked to the front desk and booking.com asking for a refund or compensation. The hotel refused so booking.com offered me to get $23 as credit. That was a slap in the face. Extremely disappointed with both parties. HORRIBLE CUSTOMER SERVICE.

Buena atención por el personal, habitación limpia

Internet was completely down for our stay

No clean rooms

Close to airport I wasn’t happy when I received the key card the room was not clean and no new sheets on the beds had to go back to desk to complain

Necesitan cambiar sus almohadas y sus sobre camas, olía a muy usados y viejos

CLEAN ROOM AND STAFF WAS WONDERFUL

Everything was awesome

Staff was very attentive and the amenities included were super nice I would have preferred to have another mirror outside of the bathroom