Springhill Suites Marriott Baltimore Downtown/Inner Harbor

Without notifying me, the hotel canceled my reservation. On the day of my arrival, I called around 11:00 a.m. to confirm everything was fine. I was traveling to Baltimore, Maryland, for my master's degree graduation. The representative congratulated me and assured me that everything was in order and that they would see me when I arrived. When I got to the hotel, I was informed that my reservation had been canceled because of the failed payment attempt made at 3:00 a.m. This made no sense since I was supposed to pay at the property. To make matters worse, the front desk agent then tried to offer me another room at a 40% discount, but the room had no air conditioning. He also refused to clearly tell us the total cost of the room despite repeated requests. As a result, we decided to leave and find accommodations elsewhere. Additionally, hotel parking is located two blocks away, which was another inconvenience. Overall, this was a very disappointing experience, especially during such an important occasion.

I was impressed by the accommodations and staff - but, the breakfast - not so much.

To get from the parking garage to the hotel entrance, you have to walk down the street. We arrived late at night with several pieces of luggage and young children, which made the process quite difficult. We were assigned a room on the second floor, but there was no elevator, so we had to carry our heavy luggage up the stairs ourselves. Throughout the night, there was a lot of noise from nearby clubs and loud banging sounds. Unfortunately, my kids were unable to sleep because of it. If you’re traveling alone or with other adults and don’t have much luggage, this hotel may be a reasonable option for the price. However, if you’re looking for a place to rest quietly or are traveling with children, this would not be my recommendation. I should have paid closer attention to the reviews before booking, which is exactly why I’m leaving this one, to help other families know what to expect. Beakfast was decent and the place was fairly clean.

The staff were very nice. Darryl was very helpful the night before I arrived, I called and he assured me that everything was set to go. Wilomina made it feel like home with her personable conversations. Bryce assisted me with any late night requests.

Exceptional

Close to everything and good value and the valet people where good Our door handle/lock didn’t work very well. No fan or vent in bathroom Loud street noise

Had two rooms and the beds in 405 the bedding had never been changed. I took photos went to desk clerk first night,went to desk-clerk yesterday went to the desk today. They said they would have a manager contact me. I have yet to hear from the manager.!!! very disappointed because I’ve stayed at this hotel once before.

My only complaint was that our bedspread did not seem fully clean. There were marks of makeup or something on the cover that my child and I hadn’t even touched. I did check the rest of the room and it seemed to be in order, but that was off putting. Breakfast was also limited in options but not bad at all. I would stay again, but I would definitely check linens before use.

I liked the breakfast The valet parking was terrible and expensive

Pretty much everything. The shower head was terrible, no pressure.

The vibe The food not much to chose from

The hotel seemed as if it needed a little bit of a wash and freshen up. We had two TVs in our room and neither one worked. The valet also lost our AirTag. The valet manager was amazing and replaced it right away which was super kind of her.

Did clean our room for four days.

The hotel was close to the harbor, which was convenient. One lady at the front desk was very kind and offered us discounted tickets for the Aquarium, which we appreciated. The check-in experience could have been better, as the receptionist on duty at the time did not make much effort to communicate clearly. The biggest issue was the noise from nearby nightlife venues, which made it very difficult to sleep at night. Breakfast was very basic, with no fresh options, so missing it on our last morning because it closed earlier than expected did not feel like a great loss.

The hotel was located in a "rough" section of downtown BUT once you're inside the hotel and the room, it was very clean and well-maintained. The single bed room was very spacious, bathroom was clean and well stocked and the complimentary breakfast buffet was fresh and tasty. Good job by everyone!

However at the point of reservation payment was advised to be made at the property but was debited immediately i presented my details online. Total amount paid being amount charged if reservation is canceled

I enjoyed my stay at the hotel with my family. However at the point of reservation payment was advised to be made at the property but was debited immediately i presented my details online. Total amount paid being amount charged if reservation is canceled

Close downtown Bathroom was dirty . Blankets smelled like smoke

Passable

Very good