Embassy Suites by Hilton Cleveland Beachwood

Called down to the front desk and no answer. Went down and requested a pack and play for my child and they said they would have maintenence bring one up. After an hour of them not coming I tried calling the front desk and no answer. He fell asleep and we had to have him sleep on the bed. They have removed the vanity in the bathrooms so you can't even set a tooth brush down in there without it falling into the sink. The floors were very dirty and just did not smell clean in the room.

Great breakfast

It was fine . They have been remodeling for years but the rooms look the same

Our stay was pleasant. Our room was cleaned. The bed was comfortable. They always make sure we had clean towels. I will tell you the hair dryer was very sticky and head all kinds of black hair on it. I did wipe it down with a baby, wipe I had with us. To the amenities we aren’t we weren’t happy with were the food was not even subpar and the swimming pool we were able to use it one day but the last day we were there it was closed and there was no reason given so that was a disappointment. Other than that it was a good stay.

Sink messed up in bathroom. Something caught fire Sunday morning.

Congested breakfast, missing items, fire alarm went off after smoke in the kitchen, no employees around. Shower didn’t have enough soap.

Nice hotel.

Air conditioning not wprkong it was too cool and we tried to oncewase temperature to only aee cold air coming out .. asked front desk staff but they said no one available to look.. phone never worked to call maintenance pr front desk .. we complained but no action taken

This property is in need of a makeover. The beds need new mattress. Our 1st room was handicapped and only had a pedestal sink. There was no vanity, therefore, no place to put your toothbrush , shaving cream, etc. the beds were terrible. After a really bad night of little sleep we ask for another room. The staff found another room and the beds were somewhat better. The atrium is beautiful and buffet breakfast is good.

Knobs broken in faucet and door

Nice view with great sun light. Breakfast was very nice. Could have been cleaner. Need better upkeep like maintenance.

The room had large stains on the floor the size of dinner plates. Two of three elevators weren’t working and didn’t even have a sign to let people know they were out of order. The breakfast is far too small for the large numbers of diners so there were no tables and half the food was out with 45 minutes left for breakfast, and they wouldn’t refill anything. No fruit, no waffles, the drink machines, etc all empty and the line for omelets was over 30 minutes long.

Nice clean room. I really enjoyed the bar staff. So friendly and fun

Good

Ran out of certain items Bathroom was slippery, could have used more towels

Everything Nothing

This location is a bit weathered but still ok.

Ok

The check in was smooth but my room wasn't cleaned properly. The room was dated and I feel they gave me a older room because I had my grandkids. I wasn't treated like that before. Their were teenagers running through the landings and they didn't cut the heater on in the pool. The ceiling in the breakfast area was leaking on us. The couple next to us was arguing and fighting. Not my best stay. I was disappointed. The breakfast staff lost their patience so one of my grandkids didn't eat.

I went thru booking.com and reserved a room with 2 double beds. They had none at check in. Will book direct next time rather than use booking.com. Hotel staff was very good!