Hampton Inn by Hilton Chicago-Midway Airport

Clean room, great staff, very comfortable to stay in. Will be back soon.

Clean room.

It was also happened when I requested. without any request, it would not happen

Perfect location for an early morning flight out of Midway airport. Staff was helpful, good dining options nearby.

Friendly helpful staff, clean room, airport shuttle service availability!

Enjoyed having the airport shuttle. Breakfast was so/so. Coffee was great!

Great stay! The staff was friendly and helpful. Room was very clean and in good condition. Breakfast was decent. Airport shuttle was especially handy.

Very helpful and attentive staff!

Very nice staff.

Exceptional

Very disappointed that when I asked for housekeeping, they said they only do it every other day. I had a medical issue where I had to stay in the room for 24 hours due to a flu like symptom and asked for the room that she needs to be changed and they were like we don’t have housekeeping today, which was ridiculous. They ended up doing it, but it was a big deal. Very disappointed in that.

Clean room, friendly staff

Toilet was not working and lotion was not filled.

I was impressed! The staff was amazing! I loved the equipment room.

Breakfast included, reliable choices

Friendly staff Clean rooms And the shuttle bus to and from the airport is a great amenity.

The staff members were very professional, resourceful and cordial. The hotel was clean, we did not have any problem(s) with our room (clean). Breakfast was good in fact, the lady server gave me her Yogurt. Our room temp was very good. We have no complaints about the hotel staff nor services received.

Great experience

During my stay, a smoke detection device generated an erroneous report tied to my room. While I found this frustrating, I understood that technology can sometimes produce false readings and did not consider it the most significant issue. What ultimately made my stay unacceptable was how my family was treated. Housekeeping instructed my children to leave their room and wait in the hallway while the room was being cleaned. The children were in their sleepwear. When I asked that cleaning simply be skipped until we checked out the following morning, I was told “no” and informed that they could wait in the hallway for 15–20 minutes. When I raised my concerns with the front desk, I was told that hotel policy required guests to leave their rooms during cleaning. I was also told that my children were old enough to speak for themselves and had agreed to the cleaning. What staff did not know is that my children have various forms of autism. I found it inappropriate for anyone to make assumptions about their abilities or needs. I then asked to see the policy requiring guests to leave their rooms during housekeeping service. No such policy could be produced.

Staff always seemed busy, but location was quiet and room was clean. Our fridge was broken in that the back knob to control temperature had broken off and the whole fridge froze things. We came during Pokemon go global go fest but there were other things like soccer events happening, so the hotel seemed filled with people. The text check in feature is always nice. Room was great, housekeeper was wonderful when they came every other day, everything was clean. The in house conditioner and shampoo were also empty but that’s why I bring my own. Temperature in the room was ideal. We didn’t eat breakfast at the hotel but saw other people during all mornings using it. They keep a bathroom scale behind the front desk they let us borrow to weigh luggage, it was about 0.5lb off but not a huge deal. Nothing to complain about, great experience!