Chicago Marriott Midway

Exceptional

Bad

The staff was very welcoming and accommodating! Tha common areas were beautiful and well maintained. My room was absolutely pristine! I didn't like that I had to leave. It felt like home! I do wish the hotel bar would stay open later on weekends though.

Exceptional

Great stay

Bar in the lobby was great. Elevators a bit slow but that was literally my only complaint about the hotel.

The location to the airport was ideal. The airport gives you direct access to the orange line to take you downtown. It is listed that there is no free breakfast, but the restaurant downstairs is not really ideal. If you don’t want to spend a fortune. There is a Starbucks, which is nice, but my family had to go buy breakfast elsewhere. In the hotel itself is nice but that’s it. It’s very basic and it cost a fortune even for Chicago and the location.

location lady that checked us in was rude

Nice gym! Comfortable beds and great pillows. Should consider placing appliqués on tub floor to decrease fall risk and slipperiness. Lastly, not so sure why you have 2 separate shuttles - it is one area, more customer friendly to have drivers pull in to airport and ask which hotel and take ppl there. One driver let us off the other driver LITERALLY PASSED BY MARRIOT as he pulled in and continued to drive and made my injured husband walk. Described above

Very nice More expensive than others but you get what you pay for

Very good

staff unhelpful and rude, when I asked what I was being billed for at the beginning of the stay they said just a deposit and then billed me 3 additional times for the hotel stay neither hotel.com or Marriott assisted me. When I called both locations they said to call the other and hung up on me

Exceptional

Pleasant

the room size was bigger than expected. i would say that if you plan to take the metro, get to midway first using the free shuttle and take the orange line. helpful staff.

Check in desk had one (1) poor soul, who was clearly moving slow & concentrating intensely…..betraying the fact that he was new (and left to fend for himself on the Friday night of Memorial Day weekend). One elevator was out of commission. The restaurant was swarmed for breakfast & couldn’t keep the mob from getting frustrated by the lack of available warm food (unless you chose to try & toast an English muffin with a toaster that couldn’t warm up a pat of butter if it were placed on the top). Bad all the way around. Avoid this sad hulk of a property that now dishonors the name Marriott.

Very good

Superb

Great stay for a first time visit in Chicago. Was about 30 minutes from everything but no matter where we went it was traffic.

Clean room and hotel, staff were EXTREMELY welcoming, helpful, and pleasant.