Holiday Inn Express Brentwood South - Cool Springs by IHG

I was very disappointed with my stay. The rooms are quite dated, weren't properly cleaned, and have multiple items that need repair. Furthermore, the pool was locked and unavailable for guest use. The advertised pictures must be old, as they don't match the current reality. I'd advise looking for other accommodations.

The main issue was the staff. They didn’t seem happy to be at work. Our room was not cleaned, which was okay. I asked for clean towels. The look on her face said it all. Not going back anymore, too many great places to stay.

June 5-7,2026. June 5th the 1st room 103 had water leaking from the bathroom granite countertop even when the water was off along with water leaks in the ceiling covered up by terrible flat base white paint. The 2nd room 116 they moved us to had a dead roach in the middle of the bathroom floor. The 3rd room they moved us to 321 we rolled the luggage cart (it needs to be replaced and it's only one cart for the entire hotel) upon rolling the cart into the room the bottom bumper of the cart hit a wall tile that immediately fell on the floor. I checked the bathroom and 3 floor tiles in front of the bathtub lifted as soon as I stepped on them with slight water that can be seen in the grout of the tiles. The 4th room we moved to 301 shower head had a bit of lime deposit on it and we found a centipede crawling up the wall behind the bathroom door. The desk was falling apart. My husband bought cleaner from Publix and cleaned the bathroom, fixed the desk and we disinfected the room ourselves. Only reason we stayed is because the CMA Fest was that weekend & we couldn't find another room. We stuck it out in room 301. June 6th obvious water damage in lobby and breakfast area of the hotel, elevator stopped working, pool was closed & green/dirty looks like it hadn't been cleaned in years. On our walk to the pool we saw another dead roach in the hallway. Gym smelt old and musty. The manager Allison was nice and offered me 10,000 IHG points that I never received. #Don't stay here.

A convenient place to stay though a bit run down. Not the cleanest Express I’ve stayed in and a bit smelly. Staff was friendly and helpful. It was quiet and restful. The price was good

There were two live cockroaches in the room, and it was clear the room had not been properly cleaned. I also needed fresh towels and had to go to the front desk to get them myself. The clerk handed me two towels after repeatedly touching his face, which made me uncomfortable using them. Overall, the cleanliness and service were well below expectations.

Very nice place, staff was great

Reservation was for 4. Only 2 sets of towels available

The hotel was very dirty and felt unsafe. After trying two different rooms, we checked out and went to a different hotel. Mold on ceilings, fluid stains on bed, dirty floors, tubs and bathrooms. The hotel was poorly maintained and felt unsafe. It was located behind a Home Depot, and I actually thought it was an abandoned hotel when I pulled around the corner. I appreciate hotels.com for resolving the issue and giving a refund.

Mold in the ceiling. Tub had lost coating around the drain.

Set us up in a room with a broken desk that you couldn't use. Hotel was dirty also. I'll never stay at holiday inn again.

Hotel is back in a hole and can be diff ultrasound to find pretty excluded from main road.

Roaches

Property is dated, in need of upgrades. Only plus is the eating/breakfast area, very nice. The rooms need help. Bathroom tiles are loose, broken with raised edges creating tripping hazards. Carpeting throughout looks dirty. I would not recommend this property.

Clean room and breakfast area. Property needs updating.

When you drive up to the property, it needs a good pressure washing on the exterior since it is covered with green mold. The lobby was clean enough, but as you walk towards the elevators it is clear that the carpets are not vacuumed daily. When we entered our room, we noticed the tiles on the bathroom floor were loose and there was an area in front of the tub that felt like if you jumped on it, we would go through the floor. At 12:30an at night we found out why, water began pouring through the light fixture in our bathroom to that area on the floor. I called the front desk and the gentleman asked me if I wanted to change rooms to which I told him I think we would need to or be flooded by morning. We changed rooms, and it was OK. We would definitely not choose to stay here again. The hotel only compensated us $50 for the inconvenience of changing rooms in the middle of the night. Clearly, this was not a new problem to this hotel room and yet we were still booked to this room. Breakfast was mediocre. The one positive is that the beds were clean and comfortable, but beyond that I don’t have much positive to say about this hotel.

The room looks nothing like the pictures. The tub wouldn’t drain. The toilet was dirty and parts were broken. The walls were cracked. The curtains had mild and mildew. The breakfast was terrible. None of the food in the pictures was offered. When I complained all he said was, “Sorry about that.” Terrible experience all around

Very dirty carpet. I did my check out just 10 mins after I did my check in. Staff was very nice. We were told that the room will go through a full renovation.

Quiet, clean, full breakfast

The rooms weren't very clean, several of the floor tiles in the room entry way and bathroom were loose. The worst thing about the room was that the beds were hard as a rock. It was like sleeping on the floor. The pool was out of service and looks like it had been for quite a while. It was green and full of algae. I would definitely not stay here again.

Stopped here for an overnight on our roadtrip, everything was great. Breakfast was good, clean and had lots of choices. Staff was efficient and friendly.