Home2 Suites by Hilton Williamsville Buffalo Airport

Helpful staff.

we were denied a room at check-in b/c of "overbooking" when our reservation was months old and had passed the cancel-by date, so we assumed the room would be waiting for us. The staff said that the overbooking happened "just a few moments" before we arrived which makes no sense since our reservation was made and confirmed and paid for. The staff handled getting us put up at a nearby hotel (actually a better one) and covered the cost, so the situation was handled well, but I am highly unlikely to stay at Hilton properties in the future if it's possible or likely that my reservation will simply not matter upon arrival at the hotel.

Decor, the staff

EXTREMELY LOUD

Very good

Loved the breakfast and the staff are always so nice especially the breakfast people and front desk. The only complaint is that the lotion and conditioner bottles were empty or blocked up so could not use those, other than that lovely stay and will be back for sure

The staff was extra helpful and friendly, especially Melissa, Patrick and Curtis. They definitely went above and beyond.

There was nothing That I couldn’t say that I didn’t like..Staff was warm and welcoming upon arrival and departure,The hotel and rooms are thoroughly clean with all the necessities that you can possibly need..Breakfast was decent,But there are variety of options to choose from..The bonus is the room with the refrigerator,microwave,dish washer,Toaster,coffee maker,dishes etc..This is Definitely a Home away from home stay😊

Great staff. I always stay at home2 and I am realkt happy with the hotel. This one seems a bit dated but the staff is amazing and I really can't complain about them. Wish the pillows were new and mattresses were better. I didn't sleep so well

I love the room and the staff service

Exceptional

Very comfortable room and amenities. Shower pressure was great. However, the walls between my room and the room with a connected door were very thin and could hear the next room's conversations and TV all night. Try to ensure you do not get a connected room unless needed.

The first night, I texted the staff for fresh sheets and a blanket as I found staining on the sheets and blanket (which I provided pictures of). I removed the stained sheets and blanket and placed them on the couch as I didn't want them to take up space on the floor. The thin blanket fell on the floor the night prior, which I left since we were not utilizing it. A few days later, housekeeping changed the room and when I returned, I checked to see if they added the stained blankets (including the thin blanket that was on the floor) back on the bed which they did. I removed the blankets again, and as I only had one night left and it was late, I did not want to cause any issues. However, since finding the stained sheets and blanket the first night and having the dirty blankets added back onto the bed, I felt that the amount of money I spent did not reflect in the facility we were staying in.

The staff were very friendly and helpful. I enjoyed that there was a way to send a text to the staff when something was needed. The location was good. I didn't really utilize anything nearby, however, there was a great deal of restaurants and shopping near by. I loved the fridge, microwave and dishwasher in the room. The first night, I texted the staff for fresh sheets and a blanket as I found staining on the sheets and blanket (which I provided pictures of). I removed the stained sheets and blanket and placed them on the couch as I didn't want them to take up space on the floor. The thin blanket fell on the floor the night prior, which I left since we were not utilizing it. A few days later, housekeeping changed the room and when I returned, I checked to see if they added the stained blankets (including the thin blanket that was on the floor) back on the bed which they did. I removed the blankets again, and as I only had one night left and it was late, I did not want to cause any issues. However, since finding the stained sheets and blanket the first night and having the dirty blankets added back onto the bed, I felt that the amount of money I spent did not reflect in the facility we were staying in.

Good

No

The location is close to the highway and many restaurants, the staff was friendly, the room was clean and spacious and the included breakfast offered a variety of choices.

Great area

Was very nice for a weekend stay! Perfect location. Staff were very nice and offered to help a lot.

Overall good The room had a smell