Motel 6 Buffalo, NY - Airport - Williamsville

One of the worst hotel I ever stayed in. The staff in not helpful, The staff asked for the deposit in cash when I asked for the receipt she said she will not give any receipt so I asked that I will do the card and she said she cant do that and an argument happened for an 20mins, there are no amenities for us to use. The bathroom is the worst ever, There are stains all over the bed. Drugs usage all over the building, we vacated the hotel and moved to a good hotel next door. I want my refund initiated now.

Great staff. Very helpful!

Quiet

Not a clean place, garbage all over the outside and in the hallways. Will not go back here!

Convenient to highway. Very dirty, with a pervasive smell of filth. Also, it is supposed to be a non-smoking hotel, but whatever they sprayed to cover that up had me coughing continuously through the night. Also, the check in process was very complicated. While the clerk on the other end of a virtual teller was trying to help me, the technology continued to complicate matters and took way longer than it should have.

The bedroom was clean, however it looks like there had been water damage in the ceiling, slightly coming down. I was able to check in at 1:30 am and receive a key. The lobby was shabby looking, and was a little concerned if I would be safe. Hallways were dirty and smelly.

The hallways and lobby was a little dirty

I liked the location for my winter wonderland stay. It was easily accessible by the highway and close to my son and grandson. I was charged extra for early check-in I was given a handicap room that was not clean there was a smoking area established right outside my door they were noisy the staff didn't seem to be caring when I addressed my complaints they had dangerous people in the lobby I let them in because she was crying and he was trying to console her later I found out they had been physically asked to leave another room in the hotel but yet we're still hanging out in the lobby making me their second victim of the night - when I complained that there was a crack paraphernalia in my bath they said well you let them in it wasn't the first time that I found that kind of paraphernalia at a Motel 6. I have faith in the owners of these properties and know that they will make amends by making this property more safe and amicable for all of those that choose to travel and stay at Motel 6.

Exterior looked like it needed more attention, Elevator looked a bit grimy.

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Hallway needs to be more clean and need to be a designated area for smoking.

Worst customer service I’ve ever seen!

All the motel smells a smocking. The entry was very dark. The atmosphere was wearer with the people in there’s. I didn’t feel safe some themes.

The place was dirty & didn’t feel safe & I served in combat. Spend a few extra dollars & go somewhere else. Feels more like a homeless shelter than a hotel.

Was hoping for a reasonably non-expensive sleep for an early morning flight out of Buffalo, but this place and possibly permanent residents are a bit sketchy. It didn’t feel safe and I would not recommend it even for a short time. Go elsewhere even if a bit more expensive. Check in took far too long over a video screen (possibly too risky to be even present behind glass). Will not return.

This place is a haven for vagrants. I guess if I was homeless it would be slightly better than living under a bridge.

This is NOT a hotel this is a homeless shelter. Smell really bad in the lobby. The room was ok

Went to check out… no one at front desk at 9am as per their start time….. After the 1st night issues with towels… I could get towels… although I was charged a “incidental fee”…. Therefore… I took pictures of all the towels and things in room… that I may have been charged for..”incidentals”.. so I could get my $60 deposit back…. Rooms weren’t cleaned each day… just had to gather the trash and dump it in the hall by the elevator with all the other trash…. So enough said… won’t stay there again….!!!!

They change twice on my credit card.

Horrible smell. Rooms had hair in them. Nasty place 0/5