Courtyard by Marriott San Diego Carlsbad

Staff was great but the hotel was very basic. More so than the other courtyards I’ve stayed at.

Well, I am shocked. I haven’t had a hotel stay this bad in long time and that was in a motel. What I got here was not the listing that I believed I was getting that you put on your website regarding the hotel nor the room. I got an industrial type restroom or bathroom. I guess this is standard in most of these Marriott rooms now where you don’t have a countertop. That is unacceptable. Also there was fine print about disabled disability accessible according to the manager this gets a lot of people I didn’t get a bathtub and it was a fitness center Jim type shower, which was awful. The mattress was awful. It wasn’t even a mattress. It was like a futon on a flat slippery fake wood, substance or surface. It was awful. The room was way too dark and I mean so dark with even all the lights on I had to break out a flashlight. This was not what you advertised in your listing, and the manager believed me and gave me a discount as you’re aware and gave me some points extra. It doesn’t matter I don’t think I’m going to book a hotel room with you anymore. That’s Expedia. And I believe there was potentially some bait and switch here. I am not happy that was the worst hotel stay I’ve ever had and I won’t be staying at a Courtyard Marriott like this ever again doesn’t matter where it is. I also will not be using your service to book my rooms ever again!! What I got was not what I saw on your website and what I thought I was gonna get.

Very bad wet carpet smells coming from our room

The hotel itself was fine; however, there was no hair dryer in the room. Additionally, there should be at least two people at the restaurant at night, so guests don’t have to wait too long for their food. I would recommend the hotel.

From day one room had a very bad smell to it advised staff they stayed carpets just got cleaned and sometimes odor does come out

The Marriott staff were unfailingly polite and helpful. I always choose Marriott hotels. Enough said!

Spiders in the room one crawled on my kids , sofa bed was dirty

It’s a nice, clean, quiet hotel. Nothing fancy. What else could you ask for? :-)

The front desk staff was very helpful and courteous as well as the breakfast staff.

The property was close to the Carlsbad airport, so that was convenient. The staff were helpful.

Very family friendly! Staff was great!

Typical business type hotel. Room was clean and quiet. Wouldn't allow check-in less than half hour before 4pm. Nickel and dimed by charging $15 per night to park in their undated, unguarded open air parking lot. I told them I took exception to that but they charged my credit card anyway.

Nice staff, dirty floors

Large clean room and friendly staff

I had an amazing experience by far the best hotel I have stayed at and I will definitely be staying here again. Everything was clean, excellent customer service, 10/10 would recommend!

Free coffee in the lobby

Facility clean Bathroom size is important. Sink area was too small. Windows was so dirty you can't see out of them.( Room 345) Couldn't turn the air on because the room was so dusty. Made my allergies flare up

I stayed for two days and unfortunately had a disappointing experience. The cafe employee was rude, which made us feel unwelcome. Housekeeping was also lacking, our towels and water were never replaced during our stay. Overall, the service did not meet expectations, and I hope management improves customer service and guest care.

The hotel was comfortable and had good amenities.

Convenient Parking