SpringHill by Marriott Centreville/Chantilly

Overall the property was in good condition. Could use new showers and the water was hard to get a comfortable temperate in the shower. Great stay overall!

Great staff, comfortable room and excellent staff.

Superb

Very convenient to main road, clean hotel, friendly staff. Had one of the best night’s sleep on the soft comfortable bed!! Bathroom needs some remodeling, wallpaper peeling, and continental breakfast could use more meat options than just turkey sausage.

Exceptional

Exceptional

I arrived to check in (after the check-in time started) and there was a customer doing something quite involved with one staff member while two staff members were at another register ignoring me. This lasted almost 30 minutes. I think it was manager instructing a new employee - which makes it even worse because she was teaching the staff to provide terrible customer service. It would have taken them two minutes to check me in. Finally the customer in front of me finishes and my checkin takes two minutes. I get to a nice room and sit down to do some writing at the desk and the chair is broken. I call down to the front desk and ask for another one. Thirty minutes later I called back and the employee barks at me "He's busy." After an hour and a half wait, a man brings a reclining chair that I can 't possibly use for writing. I've wasted two hours and two hundred dollars. I have a manuscript due and had to pay for another hotel room. Terrible, terrible experience.

Bottom bed sheets did not fit the bed. It came untucked and rolled up underneath me as I slept. Breakfast was good. However, the breakfast attendant had a bad attitude. She seemed to be annoyed that the waffle batter ran out. She went to refill it. She did not come back during the duration it took my family to eat. She was the same person who was annoyed when asked to help with the ice machine.

The room was comfortable, and the breakfast options were all good. Our AC was a bit noisy, but the space was nice.

The room lacked a hair dryer, the chair was broken, and the maids only change towels upon request. The beds were fine but the shower curtains were moldy. The shelving for hangers was inadequate. But the food is good and the location is great.

The only problem was the ice machine on the 1st floor (our floor) only worked sporadically. The 2nd floor was out of order.

Breakfast was great, the staff was very friendly especially after the waffle spout popped off in my hand and I made a huge mess. They were very apologetic when I was the one who made it pop off. That there wasn't a public computer. I'm not one of those who check my email on the phone.

My bed was comfortable and the room was clean. Staff were friendly and helpful.

Clean lobby Convenience snacks/drink I’m handicapped so a few things. At breakfast, I wasn’t able to drink juice because the juice machine wasn’t on in the gallon. Pictures are too much for me to pick up when they’re full. I wouldn’t have drank out of them anyways because there was a hair on the glass on the inside of the refrigerator blowing towards the open containers. I went to go get ice on my floor. There was no ice. I went down to the first floor and the ice machine hardly worked. He had to press super hard and again I’m handicapped so that is not something that was pleasant. When I went to the front counter to inquire about the ice, I stood at the counter for a good five minutes before I heard laughing and little kids voice is coming from the back room, and when I looked, the employee was totally engaged on his phone, laughing not even acknowledging. I was standing there until he saw me

Breakfast was great and the property was updated and well maintained

Parking is okay if this is a concern; for one night, it is fine. For more than 2 nights, try another facility. The laundry room is not maintained, the breakfast is super basic, and the cleanliness is not well-maintained.

Basic but lacked ice machines. Food ok

That was a great spot.

Exceptional

Clean room, great breakfast and easy check in!