Extended Stay America Suites Charlotte Pineville Park Rd

Exceptional

Nasty place to stay, dirty

We've been to this hotel before and it was comfortable, and I asked for a handicapped room at booking and was not given one. However, they went beyond my expectations to ensure my bathroom became more accessible. Good staff and helpful

Disgusting terrible roaches bedbugs. I dispute it ,because I couldn't sleep i left at 3am to work in a health care. Bad experience

no

Exceptional

I should have left when we pulled ij the parking lot and got out to come in and could smell weed. I understand people have to have it but it was extremely overwhelming. I was here to stay for one night because I was having surgery early Monday morning and I live 3 hours away. We came on in and checked in and you could smell weed in the lobby area. The clerk that checked us in was nice and helpful. We got our room key and went to our room. I booked a non smoking room but clearly it had been smoked in prior to our stay. Both my husband and I sleep with a CPAP machine and there was only one nightstand for a king size bed so one of us had to jimmy up something else for our CPAP machine. Fast forward a few hours we were asleep and around 11:00 pm a lady came beating on our door claiming she was from the front office and demanded we stop smoking weed. My husband told her we didn’t have any weed and that we don’t smoke it and she pretty much called him a liar and said she could smell it coming from our room. Keep in mind the entire lobby and first floor smells like this. My husband then told her it wasn’t us and did he need to come out and prove to her it wasn’t and that it was another room. She was extremely rude!! WE WILL NEVER STAY HERE AGAIN!!

No food was served probably due to me just being a overnight guest. Could have served food and improve on in room amenties

Exceptional

Perfect need some fruits and yogurts Fruit and yogurt breakfast sandwiches

Exceptional

Location

Friendly staff Location

Negative: - Mattress was not comfortable - No coffee machine in the room. They quickly provided one when we asked, but it was broken - A glance at the cooking range, and we decided not to try that I have stayed in ESA in the past for really extended stays and loved those, so this time we booked it the moment we saw one in the area. This may be the last time stayed there :-(

Clean room, friendly staff, decent price, no complaints

Passable

Someone cooked fish and stunk up a whole floor. We couldn't pick a different floor since everything was already booked. Staff was respectful but couldn't do much about the smell. Room was dirty, other people's hairs were on towels, bedsheets and shower. Walls had holes in it.

The staff and location are the best things about this property. Smokers don’t always obey the no smoking area in the front after staff have closed the concierge area for the night, but that’s people being people not properties fault.

Exceptional

The staff was amazing!! There are not enough dishes for all the rooms. I chose this hotel to stay with my children because of the kitchen but did not have anything, even a cup, in the room for two days. The staff did what they could to provide items, but it was challenging to provide for my two children as hoped.