Comfort Suites Pineville - Ballantyne Area

pool, breakfast, location Found 2 German roaches in the bathroom on 2 downy different days. The smell of Marijuana from guest rooms and stairwell at all times of day was absolutely horrible. Broken shades on lamps, toilet not secured to the base, stains on bathroom door, dripping tub faucet.

Good

Clean, comfortable room, quick check in, great location mediocre breakfast, gap in door made it easy to hear noises in hallway

Disappointing

Passable

The staff I came in contact with were all pleasant and friendly, but someone (security?) probably needs to patrol the property to contain the behavior of guests gathering right outside the exit doors to smoke and drink (beer out of coolers). We were disappointed by the lack of A/C in the hallway and elevator, and by the breakfast not being served until 7 a.m.

The room was acceptable for myself but due to the manual door latch lock being broken, I didn’t feel secure at night sleeping. The door had a lock on the handle part but the other locking mechanism was only half there. The shower water would not shut off completely either. The room was acceptable otherwise and the staff was helpful.

Stopped halfway home to Pennsylvania from Florida. Booked this last minute to break up the trip home. More than pleasantly surprised. Family of 6, plenty of space. The beds were comfortable the pillows were the best we had on our trip. The breakfast was adequate and time/money saving since it was included. N/A

Nice

Very good

I recommend the hotel; it was exactly what I expected for the price. I loved that it was in a safe area, close to several shops. The only thing I didn't like was the breakfast, as it needed to be restocked frequently due to the large number of people eating there.

We were here with a soccer team for a tournament. The hotel was very dirty and felt unsafe. Police were called around 3:00 AM on our first night because of a fight, and a few days later we learned that someone had DIED on the property. The hotel did offer two free nights after everything that happened, but we chose to leave and stay elsewhere. Very disappointing experience- do not recommend

The bed was comfortable. The A/C worked well. The refrigerator in the room is old and makes a loud noise at random times almost every hour. It made it difficult to truly get a deep sleep and the walls are paper thin. We could hear everything. The iron is old and needs to be replaced. The bathroom door was installed backwards instead of it opening out it opens in which makes it very uncomfortable. It makes the already small bathroom smaller. The room had a musty smell to it and I think it comes from the old carpet. It’s as though the rooms haven’t been updated since the 80’s. I think if they remodel the rooms, remove the carpet and make them more modern it would come a long way.

Location was good, plenty of shops nearby and Carolina Place Mall was just across the street. If staying in Charlotte for a short time and looking to be near both Ballantyne and Pineville, this works well. Rooms were standard rooms in this category, good size and comfortable. The corridors and rooms of this hotel have a musty smell to them, not terrible but took away from giving this a better rating because it was noticeable, i changed my room but the other room was similar. The pillowcases and sheets did not smell fresh. These are simple fixes - hopefully the hotel will allocate extra budget to that. There were parts of this hotel that look slightly uncared for, dirt in the corners, etc. I would still stay here at this price point and location though.

Staff was very helpful and cordial. Breakfast was decent for the price point. Great location. Very moist in the bathrooms with out a bathroom fan.

Room smelled dank and not in a good way. AC was so weak. There was a cockroach in the room on the first day. Consider other options

Nothing

Very dirty hotel. The lobby even smelled smoky when we arrived. There were stains on the walls in the lobby and halls. The halls smelled like mold. They only seem to vacuum the middle of the rooms because there were crumbs and dirt all around every edge and all the furniture. The furniture was faded, stained and even significantly damaged. Probably the worst hotel I’ve stayed at in a long time. I’d try any other hotel in the area. The pictures of the lobby are not accurate either.

Staff is always very good.

Everything Nothing