Extended Stay America Suites Charlotte University Place

Please help!

The rooms were disgusting, the other guest around the hotel had no respect for themselves, others, or the staff. Don’t get me started on how people treated the hotel building itself. This place is run down in a part of the city that should be maintained and managed by people who care about their environment. If I could give zero stars for this hotel I would. Almost $100 for absolute dog water.

The staffing, the cleanliness, the manners, the side door being open all the time for visitors without keys, thin walls, bathrooms are very dingy, the breakfast bar is terrible, I’ve seen numerous amount of roaches. Bad quality for the pricing!

The room had roaches everywhere

Upon check in, this black female with one lovely waist high canine checked in breaking in line directly behind me. She had the room three doors down. She was challenging me to her youthful spirit game of who is paying for this. Since she was given a double room, if she wished to stay longer, she would have to change rooms. She did not see the light very well. My sense of humor for the first night consists of canine advertising until I believe the canine had gone to sleep on it's own bed. Who cares about her. Then Robert Downey Junior standing by the back door where the alarm sounds off followed Gweneth Palthrow in to accept one canine was in. End of discussion. The excitable air left that day around high noon.

The hotel had roaches. The roaches were so bad that I had slept in my vehicle in the parking. I talked to the receptionist the next morning because no-one answered the phone when I tried to reach out to them the night before. After talking to the receptionist and calling Hotels.com to get my money back, the General Manager, said that because they didn't have any record of me calling them about the roach issue, that they'll give me a refund for 2 out of the 3 nights, instead off all 3 nights. I explained to the receptionist that I shouldn't be charged for the 1st night because I never slept in the roach infested room. They were going to offer me another room, but why would I want another room if the building is infested with roaches. Their were roaches in the lobby as well.

Nothing Nasty, roach infested. Staff lies and lack integrity.

Do not stay here!! It smells like a dispensary, the screens are falling off the windows, it is dirty to the point that my family left and I booked another room immediately. Still trying to get my money back. Learn from my mistake, this place is absolutely disgusting and the scariest part was how unsafe it is for families.

Nothing The bathroom looked like it was mild in the tub and they had roaches

The last night We got towed an had to pay 600 bucks to get car out although we were staying there an had a parking pass

The receptionist was kind. She knew this place was disturbing. When she was showing us the room, we got on the elevator and we both seen BUGS, YES, ROACHES. She said, sorry about this, I'll get someone to clean. I felt very unsafe. There were people standing in front of the building like a ghetto cookout. Folding chairs, liquor and all. I walked in, NO RECEPTIONIST at the front desk. I had to look around for help. Its dirty, stinky unsafe. I asked about early check in if possible. She told it's an EXTRA $150 Dollars, on top of the $125!!.. really?..are yall stealing? Are people living here? Honestly, it looked like a shelter.. I quickly canceled, went down the street and got a BEAUTIFUL ROOM, early checking, no extra charge and CHEAPER! .. Send surprise upper management team up there!.. Your competitors will get all your business.

You definitely get wat you pay for I wilback l not be going

Nothing There was bugs/roaches everywhere felt very uncomfortable staying there.

The staff Nasty carpet and smell on 2nd floor. That needs to looked at and cleaned

My door was hard to close and open and the blinds had a rust or blood stain on it. The AIR CONDITION DIDN'T WORK AND IT PUMPED OUT DUSTED HOT AIR WHICH MADE ME SICK. It had poor ventilation in our room and the snack room which is.the laundry room to hot.

close to food and shopping. i love having a kitchen with full sized refrigerator our room smelled like cigarette smoke

I didn’t like anything. I didn’t like there was roaches in the room multiple little bugs coming out the wall. Might I add the first room they gave me wasn’t even cleaned there was a pink rag hanging over the shower like someone had just checked out the room. The smell of the hotel was not pleasant. I couldn’t even sleep comfortably because I was scared of the bedding not being be clean.

The Bed was crazy hard

The roaches, people walking around half naked

The room was dirty we canceled the rest of the stay the next morning there was a roach infections we woke up with them crawling all over us the whole hotel smelled of weed