Quality Inn Charlotte Airport

Didn’t like this property - the room wasn’t bad but the corridors, stairs and elevator cab weren’t clean. I travelled alone and didn’t like that the room opened off the external corridor. I did appreciate the breakfast and airport shuttle however.

Exceptional

Parking

The pictures on their site looks really good, but when you get there, it’s totally not what you seen in the pics. The guy that checked me in was rude. The shuttle driver drove like a crazy man. My room was very dated and unkept. I took numerous photos of my room and the shape it was in. I will “NEVER” stay at a Quality Inn again. I don’t stay in hotels much at all as I normally pull my RV, but this was a quick trip and time was of the essence.

Disappointing

Clean room Quite place

Exceptional

The hotel is in terrible shape. The room was clean though. I heard shots being fired at night.

Three mornings in a row, i would take a rolling cart to the breakfast area to get breakfast for me, my brother and mother and take it back to our hotel room, without any problems. My mom can barely walk and my brother can't move around too much because of his surgery. On the forth morning of going to get breakfast for me and my family, the woman responsible for putting out the food told me that I needed to eat the food in the foodcourt. I told her about my situation. She proceeded to go the the front desk to complain about me leaving with the food for my hotel room. I young caucasian woman with colorful hair and poorly dressed for work came running behind me saying, I could not leave with the food. I explained my situation to her. She stood at the front entrance to see where my hotel room was which made me feel extremely uncomfortable. On the last morning here, I got breakfast. The same woman in charge of setting up the food dropped a milk cap and proceeded to put the cap on the milk carton without washing it. I told her she should have washed the cap, but she seemed to not care. Furthermore. I do not recommend this hotel because my family and I heard gun shots 2 nights during our say.

Clean room

Didn't like their dine inn service. Got charged on my credit card but never received the food. The money I paid still has not been returned to me. I was hungry waited over 2 hours and no food and never even got a courtesy call.

It was 5 stars for the price. We didn't have time to use the pool, but I wasn't expecting one, so that was a bonus. TV was fine, but very small. A detail that is really irrelevant. King size pillows would be a plus for a king size bed, but we were fine with what was supplied. I'm sure if we asked we could've gotten more pillows. Extra towels were easily given. Very quiet, the area looked like it could get loud, but it never did. We would stay here again.

Room stinks Don’t make pictures fools you 0/10

Nothing I didn’t stay there had to find another place Nothing

Property was in line w 2 star

I gave it a one star rating only because whenever I checked in I got the key to a room someone was already in. It was 2 am and as a girl traveling alone, this was a very scary experience for me. I also want to follow that bad experience with a good experience, as the staff at the hotel were quick to refund me and go check the room they gave me, as they did not know there was someone already checked in there. I think it was a miscommunication problem between shift change - still shouldn't have happened; however, the staff were very kind when I said I wanted to leave. It could have gone a lot different, and thankfully I left okay. Had something bad happened since I basically broke into someone's hotel room, it would be a different story. I think it was an eye opener to the hotel to double check before booking rooms and an eye opener for me to not go into a room if it has a "do not disturb" sign on it - even though I thought maybe it was just left by the cleaners by mistake. I in fact disturbed another guest (thankfully he slept right through it). Would not stay again, but am, again, thankful for the staff's proactive resolution.

Very clean. A/C was ok.

Very good

Check in took 2 minutes clean and helpful staff conditions, great stay easy to find location 24 hour convenient store in walking distance, clean well kept private fenced in pool

Very good