Holiday Inn Express Hotel & Suites Chattanooga Downtown by IHG

It was great, the only down side was that you had to pay for parking and it was expensive!

Tried to get a receipt at checkout and was informed that I couldn’t get one and that I had to get it thru the company I booked my room thru .C

Superb

The bed was very comfortable. The shower was powerful and amazing (We had a handicap accessible room.) The breakfast was warm, fresh and tasted wonderful. I forgot my toothbrush. They gave me one. I requested no feather pillows. My husband is allergic. 3 of the 4 pillows weren't feather, one was.

The location is amazing, right off the interstate and back on with very limited traffic. The hotel itself smelled fresh from the entrance throughout the entire hotel. The beds were comfortable and Breakfast was great with vegan options! (get the Omelette 😉) The Clerks were super nice with Great professional Appearances and attitudes! Parking was easy but you have to pay for it, other than that. This will always be my choice when I come back.

Our overall experience was very good from the room, breakfast and staff😊👍

live an hour and a half away and decided to spend the night in Chattanooga. We had done this before with no problems. The only difference was we had called the hotel directly to make reservations, the only thing different is I choose to use Expedia to make reservations. So making that choice is the only reason I can think of is using Expedia is the reason for our sleepless and extremely miserable night and exhausting next day. Won't make that mistake again.

Staff

The staff was VERY nice it was a smell of pure freshness when you enter the hotel.the room were very clean.the breakfast was too notch very good they definitely get a A+ I loved everything

Very clean. Bed was very comfortable. Front desk staff were very friendly and helpful. No coffee maker in room. Breakfast was ok but the eggs, biscuits and sausage patties seemed to be overcooked.

Nothing really but location was decent The rooms were absolutely filthy... We're talking a pile of hair from the previous people who stayed there dirty. The hallway smelled like they had unhoused individuals staying there. It was god awful. Everything about the room just felt dirty.

There was a slow drain in the bathroom told the front desk nobody came to check on it hopefully it will be fixed for the next guest the ice machine had no ice had to go to a different floor for that and the breakfast preparer had a late start had to wait on it luckily breakfast ended at 10. Lastly the suite looked something like the room it appeared much smaller than the listing on the internet

Some rooms had no coffee makers. They ran out of coffee cups for the machine down stairs. So they put these water cups from the rooms down there, they were smaller than the regular cups for the machine so it over filled. One evening ran out of regular and decaf coffee period. Room never checked for body wash, shampoo or conditioner. Two adults and two children only three bath towels. Maybe just me but if you have four guests seams you would prepare with four towels. This was my second time here at this hotel will without a doubt be my last. Probably under new management or Holiday Inn has gone way down hill. I normally don’t complain but this bye far was the worsted experience I have ever had.

The staff was super helpful and customer service was top tier. Alysia and the staff were super informative. Alysia shared her information on things to do and places to eat. Will definitely do a return visit. Thank you so much for taking care of us. The only thing I would change is the miss communication on the website and Expedia about the parking.

Convenient location. Seemed to be within minutes from everything. Our room was very roomy and comfortable. The complementary breakfast was delicious and the pool was great! We would definitely stay here again.

Not sure why we have to pay for parking when it’s not downtown or a garage but overall great stay. Very helpful staff !

Staff was great, great hospitality and friendly.

Exceptional

Clean room, delicious breakfast and sweet and helpful staff

But the stay wasn’t bad